Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.
Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.
We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.
The Global Account Manager (GAM) will drive expanded revenue, client satisfaction, retention, referrals, and product/services roadmap insights by building deep and broad relationships within existing strategic accounts.
This role aids in identifying opportunities for Solution Executives in their assigned target accounts. The GAM will maintain a pipeline of qualified, active opportunities that he/she is coordinating with SEs from different solution lines. The GAM will assure coordination across SEs where needed to promote IRM collaboration in an existing account. The GAM will develop and revise account plans on a regular basis that form the foundation for product targeting in a designated set of accounts.
Global Account Managers will engage with a named book of existing strategic accounts to:
Develop executive-level relationships at existing customer accounts across functional areas
Lead account planning sessions with clients using an inquisitive approach to find additional needs, and create value discussions around current products
Achieve growth and retention targets for targeted accounts
Generate new leads and opportunities within assigned customer accounts via upsell and cross-sell, including in new buying centers.
Maintain a pipeline of qualified, active early-stage opportunities in targeted accounts, and coordinate with Solution Executives to manage them to close
Coordinate with services to onboard customers and ensure full utilization of purchased products or services
Engage with Support to resolve customer issues to maintain customer satisfaction
Coordinate with Renewals support to develop and execute renewal strategies
Orchestrate internal and external resources throughout the customer lifecycle
Be fluent in the value proposition of Sphera as a whole, and in each solution family, and communicate same to client leadership.
A minimum of 5+ years of successful experience in Account Management for Enterprise Software preferably to the Global 2000
Demonstrated success in managing large and complex clients with demonstrated revenue growth through cross-selling and upselling
Strategic farming and account management skills
Appropriately adapts and leverages products, services and operations to effectively compete in competitive markets
Assigns the highest priority to customer satisfaction. Listens to customers
Enjoys interaction with customers and prospects and is a person that our salespeople would welcome to participate in the sales process.
Demonstrated ability to work effectively in a team-oriented environment and ability to navigate and excel in a complex, heavily matrixed organizations
Demonstrated relationship management skills are essential, including the ability to relate successfully to a variety of people externally and internally, and to form strong relationships with key decision makers
Will demonstrate a desire to function as an entrepreneur within Sphera, and will not rely on large staffs to support their efforts
Consistently meet or surpass yearly targets
Preferred additional qualifications:
Experience serving clients in Oil and Gas, Chemical & Life Sciences, Manufacturing, Energy, Metals & Mining, and Construction Industries
Experience in Compliance and Risk Management
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Pay:
$100,800.00 - $151,200.00 + Eligible for Variable Compensation Plan
Commensurate with relevant qualifications and experience
Benefits:
Medical, Dental, and Vision Insurance
Health Savings Account
Flexible Spending Account
401(k) Retirement Plan with Company Match
Life and Disability Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Paid Time Off and Holidays
Flexible Working Schedule
Sphera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.