This is a unique and exciting customer service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service.It has never been a more exciting time to join the NEXT Online family.
You'll also work with the same peers and management group each shift, so you'll always work with familiar faces. Team sizes average around 10-15 people and provide that support system that is so important in a workplace. It's a warm, friendly environment where everyone is made to feel part of the NEXT family.
Shifts:
- Tues: 11am-6.45pm, Wed and Thurs; 11am-7pm, Fri & Sat; 10am-6pm (36 Hours)
- Tues & Wed: 11am-7pm, Thurs; 11am-6.45pm, Fri & Sat; 10am-6pm (36 hours)
- Sun: 10am-6pm, Mon; 11am-7pm, Tues: 11am-7pm, Wed: 11am-6.45pm, Thurs: 11am-7pm (36 hours)
- Sun: 10am-6pm, Mon; 11am-7pm, Tues: 11am-6.45pm, Wed: 11am-7pm, Thurs: 11am-7pm (36 hours)
Salary: Base pay is £11.62 per hour plus an additional £1 per hour for working weekends.
On successful completion of a 6 month probationary period, there is then the potential to earn a performance related bonus of up to 20%.
Location: Onsite, based at Radar Road, Leicester.
What you'll be doing
We're very customer focused and the environment is fast paced - you'll adapt each call and tailor it to that customer whilst thinking on your feet. We aim to resolve the customer's query first time which all goes towards providing exceptional customer service.
There are various systems to help deal with these calls which we will give you full training on. You'll primarily be speaking to our international-based customers and store staff whilst complying with Financial Conduct Authority (FCA) guidelines on each call.
Who are we looking for?
We're looking for people who want to provide the exceptional service that you would expect yourself if you had to ring NEXT with a query. We are looking for strong communicators with excellent problem solving abilities, and people who are resilient while trying to resolve the customer's query. We need you to be a good listener and to be thorough in everything you do. Do you think this sounds like you? Then we'd love to hear from you!
Benefits:
- Full training and exciting opportunities for further career progression
- Potential overtime to boost your salary
- 25% off a huge selection of Next, Lipsy & Victoria's Secret products
- Company performance based bonus
- Fantastic NEXT Sharesave scheme
- 10% off most partner brands & up to 15% off Branded Beauty
- Early VIP access to sale stock
- Access to fantastic discounts at NEXT Staff Shops
- Canteen with great food at amazing prices
- Access a 24/7 digital GP and other free health and wellbeing services
- Free on-site parking
Who are we?
Next have 4 key areas to our business; Head Office, Warehouse & Distribution, Retail and Contact Centre (Online).
Our Contact Centre teams are immensely passionate about delivery exceptional customer service, helping to support our wider teams to resolve any queries or customer may have - and that's why we’re looking for people who have the same enthusiasm to make the shopping experience better for our customers - because it really is the people in our contact centres that make a difference.
What's Next?
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.