Job Description – Account Manager – Customs Brokerage
- Job Type: Full-Time (On-site)
- Location: Laredo, TX
- Salary Range: $45,000- $55,000 Annual Salary range
OBJECTIVE (POSITION SUMMARY)
The primary role of the Account Manager – Customs Brokerage position is to handle daily operations and communication with our customers, US Brokers, Mexican Brokers, and carrier partners in Mexico & the U.S. The Account Manager – Customs Brokerage will need to have general knowledge on how the cross-border world works between the U.S. and Mexico, its particularities, and challenges to successfully support customer-centric solutions.
JOB RESPONSIBILITIES WILL BE AS FOLLOWS:
In this position, the Account Manager – Customs Brokerage is responsible for:
- Arrange cross-border transportation shipments between the U.S. and Mexico border.
- Assign, dispatch, monitor and update shipments, utilizing provided company tools.
- Plan and coordinate the daily schedule of loads.
- Establish coverage on freight entering and departing Mexico.
- Has daily contact with carriers to determine availability while negotiating transportation rates.
- Maintains and grows relationships with carrier accounts.
- Makes calls to current and potential customers to promote business growth and development.
- Manage customs paperwork with both US and MX Brokers
- Tracks shipment from pickup through delivery (provide up-to-date information to customers as needed).
- Compliance with customs laws and regulations.
- Other duties and assignments as required.
QUALIFICATIONS: KNOWLEDGE AND SKILLS REQUIREMENTS
- Understands cross-border market trends and Mexico regulations.
- 2 years of experience in cross-border freight operations between US and Mexico.
- Experience preferred in dealing with carriers and customs processes in these border crossing markets:
- Experience with Cargowise preferred.
- Proficiency in Excel preferred.
- Bachelor’s Degree preferred.
Education and Industry Knowledge
- Bachelor / associate degree in business.
- Minimum 2 years’ experience in Customs Brokerage is an asset.
- Experience in the Transportation or Logistics industry is an asset.
- Bilingual: Must be fluent in Spanish & English (reading, writing and verbal)
Technical Skills
- Proficient in Microsoft Office e.g., Outlook, Excel, Word, PowerPoint.
- Proficiency in TM is an asset.
Business Strategy Skills
- Dedicated commitment to providing superior, timely internal and external customer service.
- Strong interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.
- Strong problem-solving and decision-making skills (in a team environment).
- Highly organized with the ability to multi-task.
- Team cooperation and respect is required.
- Able to work in fast paced environment.
- Accurate and detail oriented.
Work Schedule
- Full time schedule of minimum 8 hours per day with flexibility to complete all required job duties and responsibilities.
Work Environment
- Usually moderate noise level.
- Climate controlled office environment.
Physical Demands
- Regular physical demands: Walk; sit; use hands to handle or feel; use fingers for keyboarding; reach with hands and arms; talk and hear.
- Specific vision abilities: close vision, distance vision, peripheral vision, ability to adjust focus.
Mathematical Skills
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Language Skills:
- Ability to read and interpret documents, spreadsheets, emails, and instructions.
- Ability to write routine correspondence.
- Ability to speak clearly and effectively to both internal and external contacts.
FEATURED BENEFITS
This role is eligible for various benefits including:
Full-time:
- Insurance options for Employees (and their families) include Medical, Dental, Vision, STD & LTD insurance.
- Health Savings Account with company contributions.
- Flexible Spending Account.
- Paid basic life insurance for employees.
- Employees can enroll in a 401(k)-retirement savings plan with employer match of 3.5%.
- Sick Pay: 80 hours front-loaded.
- Vacation Pay: 80 hours per year and increases based on tenure with the Company.
- Paid Holidays: 7 per year.
- Employee Assistance Program.
Salary Range: $45,000- $55,000 (Annual Salary Range)
*** Starting pay for this role will vary based on multiple factors, including but not limited to an individual’s education, work experience, skills, and job-related knowledge. Pay ranges may be modified in the future.
ABOUT RADIANT
Launched in 2006, Radiant Global Logistics is a publicly traded, third party logistics company providing technology-enabled global transportation and value added logistics solutions primarily to customers based in the United States and Canada. Through its comprehensive service offering, Radiant provides domestic and international freight forwarding along with truck and rail brokerage services to a diversified account base including manufacturers, distributors and retailers which it supports from an extensive network of Radiant and agent-owned offices throughout North America and other key markets around the world. Radiant's value-added logistics services include warehouse and distribution, customs brokerage, order fulfillment, inventory management and technology services.
Radiant’s network brands and associated strategic operating partners have storied legacies embodying decades of experience and service in the transportation and logistics industry and include Airgroup, Adcom Worldwide, Distribution By Air, SBA Global Logistic Services, as well as the Radiant Brand itself. In all, It's the Network that Delivers!®
Radiant is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.