Air Export Coordinator

MODE Global is the 5th largest truckload broker and largest non-asset intermodal provider in North America. With over 200 agents/offices distributed from coast to coast, MODE Global operates under a family of businesses and brands, delivering as a premier full-service solutions provider to the logistics industry.

Job Description – Air Export Coordinator

The Air Export Coordinator is responsible for excellent customer service, management of files and records to ensure timely delivery of items as well as resolution of issues. The Air Export Coordinator must be able to successfully communicate with a variety of local and international clientele and vendors, with diplomacy and discretion.  Responsibilities include but are not limited to the coordination of Air Export shipments such as, opening export files, production of internal documentation and reporting, updating export statuses, assisting and advising customers, arranging deliveries and ensuring data accuracy is maintained in a timely and efficient manner.  

Responsibilities

•    Quoting, booking, contacting shippers, arranging recovery, providing dock receipts, familiarization with export US Customs/AES processes, and sending pre-alert notifications for multiple accounts in various stages of completion in a time sensitive environment.

•    Manage multiple lines of communication between suppliers, shippers, customers and internal resources, maintaining details and relaying information to customers and agents with shipment follow ups, until confirmation of shipment delivery.

•    Ensure compliance with customs, export, applicable foreign trade laws, and applicable Federal Transport regulations, including but not limited to TSA and other government agencies.

•    Take each shipment as an opportunity to learn more about the shipper/manufacturer and present our services for any of their future shipping needs/requirements.

•    Review, update, and maintain export customer charges for all export related opportunities/quoting.

•    Negotiate cost effective rates to ensure maximum profitability.

•    Maintain SOP (Standard Operating Procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers.  

•    Resolve issues to meet customer requirements, data input, general customer service, etc. 

•    Resolve billing discrepancies. 

•    Responsible for agent development and feedback for both agent routed business and GLC nominated cargo.

 

Required Knowledge, Skills and Abilities

•    1-2 years of experience with Air Freight Forwarding preferred.

•    Familiar with basic terms, airport/port codes and requirements.

•    Working knowledge of domestic and international geography including countries, major cities, airports, oceans/waterways and ports.  

•    Ability to work effectively independently and within a team environment.

•    Dedication to outstanding customer service through communication and information management.  

•    Experience with standard Microsoft Office and related technology.

•    Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.

•    Must be able to work flexible hours across all shifts, weekends, etc based upon business operational demands and may be required to operate across various locations.

At MODE, we’re dedicated to providing our employees with a working environment where they can flourish professionally and personally. You can expect an inclusive and supportive workplace where people help each other succeed. Our benefits package is exceptional, including medical, dental, and vision with flexible time off policies. We believe in the future of our employees, so we offer a generous match to your 401k plan. With locations all across the United States, you can join us in providing transportation and logistics solutions to our customers.

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.