Schedule: Tuesday - Saturday 7am- 4pm
Principal Duties and Responsibilities:
· Provide excellent customer service to both internal/external and customers.
· Sense of urgency is critical.
· Must maintain positive attitude within the workplace and drive improvement professionally and personally.
· Effective interpersonal skills - ability to relate to internal peers at different levels as well as external customers and vendors. Be a team player.
· Ability to work without constant supervision - self-motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also encouraged.
· Process Air Export Gateway consolidations by working closely with immediate counterparts in the origin air export departments in the region. A summary of the process would be receiving cargo (if from another origin), plan or book the cargo, process consolidation paperwork, transfer to carrier, track and trace until arrival.
· Maintaining positive vendor relations.
· Constant communication with the warehouse staff during the consolidation process. Ensure quality and compliance to protect the network.
· Dispatching and overseeing all airport transfers and pickups with local trucking vendors.
· On-going commitment to quality and data integrity. Responsible for daily updating and monitoring of various reporting tools “Gateway Workflow” & “Transportation Management”
· Detailed attention to accounting to ensure we are paying our bills timely and correctly.
· Responsible for the management of our capacity through posted consolidation schedules and in booking additional space as needed.
· Constant self-development via Personal Development plan
Other Duties and Responsibilities:
· Identify trouble areas within the process & work with team to make improvements to process.
· Trend and analyze data to drive improvements.
· Foster and improve our Service Provider partnerships and relationships.