Position Summary:
We are seeking a detail-oriented Air Export Supervisor to oversee and manage the daily operations of air export shipments. This role focuses on ensuring efficient and timely processing of shipments while meeting customer requirements and maintaining compliance with industry regulations.
Key Responsibilities:
- Prepare and process airway bills to meet airline and gateway cutoffs.
- Manage priority shipments, ensuring proper documentation and adherence to compliance standards.
- Generate export documentation, including AES filings, with accuracy.
- Coordinate with warehouses, gateways, and destination offices/agents to ensure smooth shipment handling.
- Communicate with internal customer service teams to address any discrepancies or issues with freight documents or cargo.
- Monitor shipment status and provide timely updates to customers.
- Ensure high-quality service delivery to meet customer expectations.
- Oversee timely billing of export files and accurate documentation.
- Trace shipments through transit points and provide updates to relevant stakeholders.
- Support special projects or other duties as assigned by management.
- Maintain operational excellence by adhering to quality and compliance standards.
Qualifications:
- Minimum of 5 years of experience in air export operations with a freight forwarder.
- Proficiency in international shipping processes and regulations.
- Experience with Cargowise (certification preferred).
- Certifications: IATA Certification and Hazmat Training.
- Strong organizational and multitasking skills with attention to detail.
- Excellent written and verbal communication skills.
- Associate's degree preferred or equivalent work experience.