Job Description:
About us:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners.
Overview:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. In addition, this position requires strong skills related to writing SQL scripts, analyzing application issues and resolving problem management and facilitating triage.
Responsibilities:
- Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
- Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
- Performs all responsibilities of team members from applicable teams
- Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
- Participates and helps with resource interviews and onboarding processes
- Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
- Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
Required Qualifications:
- 5+ years of banking experience in an IT environment
- Can interact and provide support to our internal partners including Operations, Development and Product Management
- Exhibit strong teamwork skills among team members and business partners
- Demonstrates a strong sense of urgency and takes ownership to accomplish tasks, solve problems and produce results in a timely and accurate manner
- Oracle SQL scripting
- Excellent oral and written communication skills
Desired Qualifications:
- Bachelor’s degree or equivalent, preferably in a technical or engineering discipline
- Knowledge of monitoring tools such as Splunk, DynaTrace
- Knowledge of ticketing tools such as Service Now, Remedy
- Java development experience
- Unix knowledge
- Familiarity with Oracle SQL
- Git experience, character
Skills:
- Collaboration
- Influence
- Production Support
- Risk Management
- Solution Design
- Analytical Thinking
- Architecture
- Innovative Thinking
- Result Orientation
- Stakeholder Management
- Adaptability
- Automation
- DevOps Practices
- Project Management
- Solution Delivery Process
Shift:
1st shift (United States of America)
Hours Per Week:
40