Job Title: Carrier Procurement Specialist
Department: Transportation
Reports To: Manager: Freight Management Services
Position Type: Exempt
Schedule: 1st Shift - Monday - Friday
Purpose of PositionResponsible for Traffic Functions within the Freight Management division of the Transportation Department.
Values and Business Practices
- Customer First – We deliver on what we promise to our customers with a positive attitude
- We treat everybody with respect and dignity
- We operate with high business ethics
- We are a good corporate citizen
- We value our professional relationships
- We strive to have a “Continuous Improvement Culture”
- We are committed to the safety of our employees and our equipment/facilities
Company ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.
Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude: Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.
Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.
Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follows directions: Follows all written and verbal instructions provided by management, project leader, etc.…
Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Position Expectations
- Fast and accurate keyboarding skills and extreme attention to detail.
- Working knowledge of Microsoft Word, Excel, the ability to quickly master Allen Distribution and customer proprietary software sites.
- The ability to work in a fast paced and changing work environment
- Exceptional customer service and communication skills
- Carrier Procurement Experience
Core Duties:
- Identify appropriate mode of transportation to meet shipment criteria
- Sourcing qualified carriers for every available shipment to ensure safe, on time delivery while adhering to customer requirements, internal requirements, and related DOT regulations
- Utilization of carrier sourcing technology such as in-house carrier database, carrier portals, personal relationships, and load boards to match carriers to shipments
- Maintain reliable communications with carriers, customers and internal teams
- Pricing shipments competitively with both customer and carrier to ensure coverage while maintain company goals
- Anticipating and resolving issues as they arise
- Tracking of all booked loads through point of pickup to time of delivery to ensure accurate and available information is available for any given shipment
Partner Carrier Interaction:
- Continuously seeking new carriers to fulfill operational needs, improve performance and improve departmental financial goals
- Develop quality carriers into core partner carriers
- Inform Manager of carrier service strengths and/or weaknesses that are affecting performance levels
- Responsible for developing a monthly Carrier Scorecard to effectively manage carrier performance
- Responsible for carrier onboarding in RMIS and start up
- Responsible for accurate management of RMIS carrier database to ensure all data records are valid and up to date
- Ability to select appropriate carriers for shipments to maintain an On Time Performance level over 97%
Rating:
- Responsible for invoice reconciliation and approval for any invoices over general approval thresholds
- Ability to recognize invoicing errors and work with carriers to obtain invoice corrections as needed
- Ability to assist Manager in maintaining existing and entry of new customer rate schedules within the Rating Engine
Customer Service:
- Ability to communicate and problem solve with all customers, both internal and external, in a professional, courteous and effective manner
- Provide professional, detailed responses to customers inquiries in a timely manner. If not able to provide requested information, elevate issue to appropriate party, i.e. warehouse or Manager
- Ability to identify and determine appropriate solutions or course of action to resolve customer issues.
- Continually work to develop customer rapport and relationships
- Ability to recognize when service levels will not be met and to take appropriate action to elevate or address issues to ensure positive customer experience
- Ability to recognize trends in various issues which arise to determine if situation is a one time occurrence or is an on going issue with needs to be addressed
Freight Management Reports:
- Ability to utilize websites, customer software, interaction with customers/carriers to obtain data to compile information for operational reports
- Responsible for providing reports within the time expectations required per report.
Cross Coverage:
- Responsible for assisting in cross coverage on various duties in the absence of a fellow team member
- Responsible for assisting in the training of fellow team members on new tasks
Claims:
- Responsible for filing any customer claims filed with the Transportation Department in accordance with DOT regulations
On Call Coverage
- Assist with departmental on call coverage as determined by Manager, Freight Management Services
Project Management
- Ability to work under the direction of the Manager, Freight Management Services to assist in projects as needed
These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution