Job Role:
We are looking for someone who can contribute to create an environment where the Customer Service department can fulfil the vision of “Customer obsession, efficient for us” in all of the team within its scope.
We offer:
As an employee with Maersk GSC you will be a part of the working environment as diverse as the APM group. Maersk strongly encourages continues learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employee a chance to unwind and showcase their creative side. As an organisation we strongly believe in a people-centric approach with emphasis on employee engagement and work life balance.
Key Responsibilities:
The individual will be a part of a team and will be responsible for training and education, within the customer service group. They will be required to
1. Develop a systematic training program to support the production team in achieving the individual targets aimed at delivering the specified service level agreements at all times
2. Ensure that the relevant training materials are always kept updated
3. Conduct system and process training as required by the business needs (LnS product trainings, new hire training, refresher courses, cross-training etc) in conjunction with the team schedule on the floor
4. Responsible for the creation and execution of a development program within CS process to ensure end to end process competence of high performers
5. Coordinates closely with cluster leads, team managers and CX specialist to identify training needs and/or gaps, schedule refresher training in a timely manner, help team be familiar with the system and process
6. Be responsible for the development of real competency measurement program within CS process to monitor the staff competency level in their respective process on a regular basis during the year
7, Assist in systems implementation, testing, training and issue resolution of existing global Maersk systems
8. ensure that company policies are executed accordingly and responsible for communication of company policies to trainees/end users
Who are we looking for:
Applicants must hold a degree from a recognized university together with a minimum of 2 years relevant work experience in customer service process or the shipping industry.
- Custom house Brokerage (CHB) experience or person who has completed certification logistics
Additionally, candidate must have:
1. Excellent command of spoken and written English, Should be also well versed with Polish to connect with local stakeholders
2, Good communication and interpersonal skills; able to build good working relationship (internal and external stakeholders)
3.Excellent time management skills; multitasking and prioritization, planning work activities efficiently to meet deadlines and high-level goals
4. The ability to prepare effective reports, with the capacity to handle change, stay open to different ideas and support positive changes
5. Good knowledge of CS process within the liner and transportation industry together with a good working knowledge of the integration of service delivery and process excellence nature in the BPO industry
6. The ability to deliver effective coaching to trainees and the desire to develop advanced training skills
The vacancy we are trying to fill would be the trainer that would support the team across all shifts. Although there needs to be flexibility depending upon the courses to be covered and the availability of both trainees and trainers
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.