Global Business Development Manager – Partner Ecosystem (Service Operations)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About the Role:

As a Global Service Operations Business Development Manager at ServiceNow, you will lead strategic initiatives to drive business development within the Service Operations space (ITSM & ITOM) directly into our global partner ecosystem. Your focus will be on accelerating growth through the Now Platform, leveraging AI and automation capabilities to enhance partner solutions and customer outcomes. Collaborating closely with regional sales, solution consulting, and business development teams, you will develop and execute go-to-market (GTM) strategies, enablement programs, and partner engagement to expand ServiceNow’s reach and leadership in Service Operations.



Key Responsibilities:

• Strategic Leadership: Develop, influence, and execute global GTM strategies to drive growth for the Service Operations Business Development Manager (BDM) team through first engagement with the Global Partnerships and Channels (GPC) business.
• Scale and Visibility: Lead accelerating partners attaining ServiceNow’s Service Operations partner specializations to enhance their go to market strategies and services capabilities.
• Cross-functional Collaboration: Work across internal teams to develop comprehensive partner-driven solutions, ensuring alignment between GPC strategy, ServiceNow solutions, and GTM plans.
• Deal Engagement: Support execution of ‘partner led’ business be that for the partners services or ServiceNow propositions. Coach on deal strategies, licensing approach, competitive insights, prior win stories.
• Partner Ecosystem Growth: Support, strengthen, and drive consistency across the partner ecosystem, aligning partners with ServiceNow’s Service Operations (ITSM & ITOM) solutions to deliver best practice, joint growth, and customer value.
• Sales Enablement: Enable, coach, and engage all go-to-market teams within both ServiceNow and the GPC ecosystem in connection to the Service Operations BDM strategic priorities.
• Partner Engagement: Engage with partners to promote understanding and adoption of their services and ServiceNow’s Service Operations solutions through events, direct interactions.

To be successful in this role, we need someone who has:

• A minimum of 7 years’ experience in solution and service-based sales, business development, or product management, preferably within ITSM, ITOM, or related technology fields. 

• Demonstrated experience working within a complex matrix organization, collaborating across teams and regions to achieve success. 

• Strong understanding of ITIL frameworks, ITSM processes, and the evolving landscape of ITOM, including AI-driven solutions like Machine Learning and Natural Language Understanding. 

• Experience in leveraging IT Operations Management for digital transformation, particularly in areas like APM, DEX, Risk, and Security. 

• Exceptional communication and presentation skills, with the ability to simplify complex concepts for a wide range of audiences. 
• Partner Ecosystem and Engagement experience needed

• A proven ability to build strong relationships with C-suite executives and key stakeholders across the business ecosystem. 

• Strong fluency in English is required; additional languages are a plus.

Why Join Us?

This is a high-profile growth opportunity that demands entrepreneurial spirit, leadership skills, and a passion for winning in a competitive market. You will be part of a dynamic, innovative team that is helping to shape the future of enterprise IT by redefining how businesses operate. If you're eager to learn, apply your skills, and become part of an exciting journey, we’d love to hear from you. 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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