About Dialpad
Ai that means business
Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.
About the team
Dialpad’s Business Development team will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives.
Dialpad’s Business Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.
Your role
As our Head of Business Development, you will partner closely with demand generation marketing and sales to drive inbound and outbound pipeline generation. Deliverables take the form of increasing the pipeline, sales velocity, and revenue via closed won business, growing team size through hiring and promotion, recommendations on structure, segmentation and coverage, business planning, investment prioritization, productivity improvement.
You’ll forecast, track business performance, analyze trends, and formulate a meaningful and actionable recommendations. Through your leaders and directly with sales development reps, you’ll actively coach, mentor, and help develop individual contributors in the career path. Setting the standard for global performance, you’ll hold the team accountable to deliverable key metric
Reporting directly to our Chief Revenue Officer, this experienced leader will have the ability to creatively motivate our team using data and insights
What you'll do
- Recruit, mentor, and lead a team of leaders managing high performing SDR/BDR/CDR to uncover new business opportunities
- Oversee pipeline creation, pipeline management, sales process
- Create, experiment and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience
- Coach and develop your team to develop future leaders for the organization
- Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes
- Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products
- Set and meet key performance indicators and objectives and key results with the sales leadership team
- Develop and maintain BDR/SDR best practices, pitches, and objection handling
- Hold BDR/SDR teams accountable for deliverable key metrics
- Achieve and consistently exceed monthly and quarterly BDR/SDR team goals
- Provide leadership, development, and training for our BDR/SDR team to hit and exceed monthly goals and achieve other defined objectives
- Work as a strategic partner to the marketing and sales organization to optimize the sales funnel and help to develop demand generation campaigns/content
- Evaluate current sales tech stack to manage the sales process and set standards for performance
- Accurately forecast the sales development pipeline and proactively flag risk
- Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team
Skills you’ll bring
- BA/BS degree or equivalent practical experience.
- 8+ years sales experience, preferably in the B2B SaaS space
- 5+ years people management experience
- Ability to work independently, prioritize effectively and balance multiple, disparate work streams
- Excellent analytical and problem solving skills
- Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports
- Brings a strong work ethic; takes the initiative and think creatively to get the job done
Dialpad benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.