ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Description
Participate in design and ensure implementation of customer operations strategy to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies
Responsibilities
Contribute to development of customer operations strategy in line with business strategy and requirements, corporate guidelines and policies
Draft and ensure implementation of operational plans, measures and budgets
Ensure efficient management of the flow of goods and information across a customer’s global supply chain utilizing air / ocean / ground transportation, customs brokerage services and dedicated warehousing/distribution centers
Ensure development and implementation of service programs in response to current and changing customer requirements identified by the sales teams
Work with the sales and commercial teams in extending the service portfolio to acquire new business opportunities and provide support in a timely and accurate manner
Extend support for planning and preparation of Customer Requests for Quotation (RFQ) and tenders including conducting customer visits and making presentations
Ensure coordination with specialists from various logistics operations to guarantee integrated, cost and time-efficient logistics processes
Analyze, research and develop improved operational techniques for value-added services
Seek opportunities and lead their implementation to drive extension of operational services
Make proposals to optimize and monitor processes related to customer order processing, shipping and returns
Ensure adherence to operating standards and procedures to provide cost-effective, superior and efficient customer service
Study issues, determine opportunities and introduce best practices for customer operations focusing on increasing effectiveness and efficiency
Oversee the preparation of documentation, including but not limited to invoices, bills of lading, shipping statements, receipts, to ensure accurate and complete documents are prepared within designated timeframes.
Oversee and maintain the Harmonized Classification System pertaining to tariff research, binding rules, protests, duty rates, and valuation on import shipments into the U.S. are processed timely and efficiently and in accordance with all applicable laws.
Interface with Federal agencies at the local and national level to ensure compliance with all pertinent laws and regulations as directed by senior management.
Establish recordkeeping standards and oversee file maintenance in accordance with regulations and company policies.
Work collaboratively with senior management and IT staff to coordinate systems implementation and design systems for EDI transmission of data for documentation and supply chain records; keep abreast of technology innovations.
Plan and monitor daily staffing schedules and adjust accordingly to ensure sufficient staffing schedules which support operational demands.
Ensure all policies and procedures are consistently administered.
Keep senior management informed of all transaction problems or irregularities.
Establish, monitor, revise, document, and communicate all directives, rules, and procedures to staff, for the handling of each account, including schedule of service fees, shipment and booking process, and any other related information.
Select, motivate, train, delegate, coach, develop, assess progress, review, and reprimand staff as appropriate, create career opportunities for professional development, address employee problems in a prompt and direct manner in accordance with company policy.
Additional Qualifications/Responsibilities
Qualifications
Strongly preferred: 7 + years in shipping / logistics / supply chain management industry.
Preferred: prior experience in customer service and/or import / export operations.
Strongly preferred: 5 + years of supervisory experience
Attention to detail.
Ability to prioritize and meet deadlines.
Preferred: experience using transportation management systems and Hillebrand's systems.
Ability to persuade and lead. Ability to recognize and cultivate talent and develop high-potential employees into high-performing employees.
Proficiency in Microsoft Office, including Microsoft Excel.
Ability and willingness to travel domestically and internationally.
Physical ability to: communicate clearly and accurately, operate a computer and other office equipment.
Benefits:
Salary Range: $76,668.80-$102,232.00 per year
Medical, dental, vision insurance coverage
Discretionary target bonus
PTO, including 3 weeks' vacation, 4 floating holidays, and 8 sick days
401k match