Company Overview:
Our client is a global leader in logistics and supply chain management, offering comprehensive freight forwarding solutions across international borders. Utilizing a robust network of partners and advanced technology, they ensure seamless, efficient, and cost-effective transportation of goods worldwide.
Position Overview:
The Import/Export Coordinator will be responsible for managing air or ocean shipments, ensuring compliance with regulatory guidelines, preparing quotes, and delivering exceptional customer service. The ideal candidate will have at least 2 years of experience working in international freight forwarding operations.
Key Responsibilities:
- Manage day-to-day operations for air or ocean import/export shipments.
- Pre-alert agents and shippers, organize and prepare necessary documentation, and follow up with steamship lines.
- Maintain daily reports for pending shipments and ensure all required documents are received.
- File relevant documentation to process shipments and ensure compliance with regulations.
- Arrange pick-ups, deliveries, and container loading as necessary.
- Provide regular customer service updates, including tracking cargo from origin to destination.
- Set up billing and handle payables related to shipments.
- Perform other duties as assigned.
Qualifications:
- Minimum high school diploma or GED.
- At least 2 years of experience in international freight forwarding logistics operations.
- 2 years of customer service experience, preferably in a logistics or supply chain environment.
- Proficiency in CargoWise or similar freight management software is advantageous.
- Strong communication and follow-up skills to deliver excellent customer service.
- Ability to work both independently and in a cross-functional team environment to achieve results.
- Strong problem-solving and decision-making abilities.
Desired Skills & Expertise:
- Commitment to delivering exceptional customer service.
- Effective communication and follow-up skills.
- Ability to work well in a cross-functional team or independently with minimal supervision.
- Strong practical problem-solving and decision-making skills.
About Us
Frontall has been helping connect companies with qualified talent since 2011. Specialized in HR Solutions, our purpose is to provide workers with the right tools to achieve professional excellence and, therefore, supply our clients with highly proficient staff.
We have gained a strong presence around South America by providing professional workforce to businesses, managing over 23,000 employees over the years, and also assisting talents to find great career opportunities.
We are constantly expanding our frontiers, which has enabled us to grow on an international level with several service locations in North America and South America.
At Frontall, we invest in training employees to help our clients find skilled personnel ready to serve the company with motivated and thirsty performances.
We offer complete solutions for technical, operational, and administrative areas. Also, job seekers can find great job opportunities as well as training and courses to help them develop their skills and grow professionally.
We are committed to doing our job with efficiency, feasibility, and ethics.