Interface
with custom brokers, suppliers and service providers to ensure consistency with
defined export/import processes;
Ensure
all foreign agents requests are quoted and handled with a sense of urgency and
by the required timeline;
Prepare
documents necessary to clear goods through US Customs while providing
personalized customer service;
Manage
and update the ocean and overseas air freight to ensure best solution for
product arrival;
Audit
completed shipment documentation for Customs compliance and accuracy,
communicate and log issues/results;
Track
customer orders and delivery, reviews any restricted party or export license
holds, resolves any customs reject or warning letters;
Analyze
all aspects of international logistics to determine the most cost-effective or
efficient means of transporting products that meets budget performance and minimizes
transit times;
Expedites
clearance and release of shipments that have been delayed by Customs, FDA,
USDA, and other government agencies as required; coordinate the release and
delivery of goods with carriers;
Communicate
with customers on shipment statuses, delays, custom holds and important information;
Input
all pertinent data into company tracking software to allow for a just-in-time
program to be available to our customers;
Prepare
international reports for both internal and external customers;
Complete
department and/or customer account specific tasks as requested by internal or
external individuals;
Enhances
professional growth and development through participation in educational
programs, current literature and workshops;
Performs
other duties as assigned;