International Sales and Services Manager (5811)

Role Purpose Statement

To support the international sales strategy and performance while developing new and maintaining existing business with applicable market segments across major customer groups in cooperation with the Director of International Sales and Services.  Maintain a close business relationship with strategic international accounts up to global level.

Main Accountabilities

Sales & Services

Develop and maintain business relationships with accounts in order to identify their future needs and ideally become a trusted advisor to fully exploit the business potential of client groups.

    Prepare and conduct contract negotiations

    Participate, contribute and/or steer in group wide or regional projects

    Prepare, organize and host client events nationwide, such as annual client meetings, culinary workshops, trade presentations and client kickoff events. Travel will be required.

    Anticipate customer needs & expectations, by utilizing knowledge of aviation, hospitality & good understanding of LSG’s core business capabilities

Customer Service

    Act as single point of contact between client matters and internal company stakeholders

    Analyze, investigate and resolve client business matters and complaints

    Understand, Review and Report KPI, and SLA metrics

Pricing, Financial Analysis & Contracts

    Define pricing based on information provided by respective functions within corporate governance

    Prepare financial analysis, and P&L summary for executive board review

    Monitor contractual compliance within the region and cross-regional

    Optimize existing contracts according to LSG Sky Chefs’ strategy and goals

Business Strategy, Policies and Tools

    Identify new business opportunities regarding the entire LSG Sky Chefs product and service portfolio in conjunction with Corporate Sales. Evaluate and improve existing sales and account management strategies in order to reach/maintain profitable market share and achieve revenue and profit objectives.

    Capture and analyze market trends, conduct gap analysis and provide information to appropriate team members. Benchmark LSG’s proposal against industry competitors and market landscape.

    Use of Salesforce to record business data and corresponding analysis.

Leadership & Team Collaboration

    Build relationships with internal stakeholders and peers across LSG’s group of business. The candidate will be required to work closely with Finance, Pricing, Costing, Culinary & Operations Teams.

    Ensure that the area of responsibility is properly organized, staffed and directed

    Guide, motivate and develop the directly and indirectly subordinate employees within the Human Resources policy

 

Knowledge, Skills and Experience

    Bachelor’s degree in business administration, hospitality or related field

    In addition,  five years  of aviation, hospitality and catering industry experience required 

    Experience in management/operation experience in in-flight catering preferred

    Results driven – successful record of performance; proven problem-solver 

    Proven financial aptitude with respect to profitability analysis, pricing strategy, price/service negotiations

    Strong interpersonal communication and negotiation skills, proven project management experience and “change agent” success

    Proven leadership skills, can effectively direct efforts of those not in direct reporting chain

    Team based management skills, works effectively and collaboratively in a cross functional environment

    Excellent computer skills, including knowledge of Microsoft Office application

 - Domestic Travel required, 30-40% time. International Travel is limited.

Location- Preferred Dallas, TX, open to LAX and JFK