The International Sales Support is a support extension of the sales team to drive greater efficiency and productivity for the sales department. This role acts as the primary contact between customers, sales, and multiple departments by accepting purchase orders, entering orders, and acting as one source of information both internal and external to meet customer expectations.
What you will be doing:
- Enter & monitor customer sales orders and confirm accurate delivery details to the customer via customer portal and/or email, along with the sales lead.
- Communicate directly with the customer and sales lead regarding their orders, delivery dates and special requests.
- Ensure the company ERP and customers portal (if applicable) is continually up to date with the latest delivery information.
- Verify the availability of all items on customer orders, ensuring requested item quantities are properly scheduled and confirmed via an order acknowledgement to avoid complaints and issues, communicating any discrepancies.
- Update fulfillment dates for all items that are unable to ship as initially planned due to production or incoming shipment delays & provide the updated information to the customer and sales lead.
- Responsible for establishing and maintaining positive customer relations via phone and email communications.
- Work with the overseas team to ensure production runs smoothly and on time, in addition to shipments being booked and meet customer expected ship windows.
- Make sure sales and planning are aligned to any special new customer production requests to guarantee ship dates.
- Other duties as assigned
What we are looking for:
- 1 to 3 years customer service experience
- Retail Link experience highly preferred
- Knowledge of LATAM retailers and requirements - Huge Plus
- Building strong customer relationships and delivering sales and customer-centric solutions
- Collaborates by working with others to meet shared objectives
- Communicates effectively and professionally
- Gain the confidence and trust of others through integrity
- Engagement of others to do their best to help achieve objectives.
- G Suite & Microsoft Office - Familiarity with spreadsheets, presentations, documents, email, etc.
- Ability to work on numerous tasks at once
- Experience with order management or scheduling
- Good problem solving skills
- Exceptionally organized
Working Conditions:
- Environment: Office
- Extreme Exposures: None
- Schedule: Regular office
- Physical Requirements:
- Sedentary; Lifting up to 10 lbs
- Must be able to sit at a desk for long periods of time
- Travel Required: No
What we offer:
At Jazwares, we believe in providing our employees with comprehensive and competitive benefits that support their well-being and overall satisfaction.
Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.
Our work environment provides a flexible work schedule that includes a Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation, and sick leave. Through Jazwares Cares, you have the opportunity to volunteer for up to 16 hours a year on community service projects.
Working at Jazwares:
At Jazwares, we believe an innovative idea can come from anywhere, and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.
Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.
Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today and let's shape the future of play together!
JAZWARES is an equal opportunity employer and does not discriminate in employment based on race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law.