Manager International Sales and Services (6096)

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

We are looking for the next Manager, Sales & Services to join us in the global world of airline catering. Leverage your commercial acumen to drive customer engagement and satisfaction. Join our team to nurture multinational client relationships, lead contract negotiations and host impactful client events.

You will support our team’s portfolio of 40+ multinational clients, driving and growing our existing client relationships and exploring new business opportunities. Worldly collaboration is key to our success, our team collaborates with key account colleagues across South America, Europe, Africa and Asia to expand our growing network of customers; converting our relationships into profitable ventures and value creation.

The ideal candidate will leverage LSG’s value proposition to secure customer contracts and differentiate LSG through the value we provide, making it possible to command a revenue premium.

 

Main Accountabilities

Sales & Services

• Develop and maintain business relationships with accounts in order to identify their needs and ideally become a trusted advisor to fully exploit the business potential of client groups.


• Prepare and conduct contract negotiations


• Participate, contribute and/or steer in group wide or regional projects


• Prepare, organize and host client events nationwide, such as annual client meetings, culinary workshops, trade presentations and client kickoff events.


• Anticipate customer needs, trends & expectations, by utilizing knowledge of aviation, hospitality and good understanding of LSG’s core business capabilities

Customer Service

• Act as single point of contact between client matters and internal company stakeholders


• Analyze, investigate and resolve client business matters and service performance


• Understand, Review and Report KPI, and SLA metrics

Pricing, Financial Analysis & Contracts

• Define pricing based on information provided by respective functions within corporate governance


• Prepare financial analysis, and P&L summary for executive board review


• Monitor contractual compliance within the region and cross-regional


• Optimize existing contracts according to LSG Sky Chefs’ strategy and goals

Business Strategy, Policies and Tools

• Identify new business opportunities regarding the entire LSG Sky Chefs product and service portfolio in conjunction with Corporate Sales. Evaluate and improve existing sales and account management strategies in order to reach/maintain profitable market share and achieve revenue and profit objectives.


• Capture and analyze market trends, conduct gap analysis and provide information to appropriate team members. Benchmark LSG’s proposal against industry competitors and market landscape.


• Use of Salesforce to record business data and corresponding analysis.

Leadership & Team Collaboration

• Build relationships with internal stakeholders and peers across LSG’s group of business. The candidate will be required to work closely with Finance, Pricing, Costing, Culinary & Operations Teams.


• Ensure that the area of responsibility is properly organized, staffed and directed


• Guide, motivate and develop the directly and indirectly subordinate employees within the Human Resources policy
  
   

Knowledge, Skills and Experience

• Bachelor’s degree in business administration, hospitality or related fields


• Minimum of 3-5 years in corporate sales, commercial strategy or business development


• Experience in management/operation experience in aviation or in-flight catering preferred


• Proven financial knowledge with respect to profitability analysis, pricing strategy, price/service negotiations


• Strong interpersonal communication and negotiation skills, proven project management experience and “change agent” success


• Proven leadership skills, effectively influence and drive efforts from those not in direct reporting chain


• Team based management skills, works effectively and collaboratively in a cross functional environment


• Excellent computer skills, including knowledge of Microsoft Office application and Salesforce


• Domestic Travel required, 30-40% time.


• Knowledge and proficiency in English is a must, knowledge of other languages is a plus


• Position is based in Dallas/Fort Worth, TX