Operations Supervisor – Ocean Export
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
- Develops Internal Operating Procedure (IOP) based on customer specifications
- Provides rate quotations as requested from our overseas offices and agents
- Reviews internal processes and implements new procedures to maximize efficiency
- Assists teams in resolving carrier, transportation and shipment issues
- Maintains positive customer relations via interaction and correspondence and addresses service issues
- Prioritize and delegate workload to ensure high customer service levels are met
- Employs thorough understanding of AES procedures, FMC regulations and IMO standards
- Trains, coaches, and supervises team members
- Assists with transportation and shipment issues
- Monitors AP/AR discrepancies and addresses accounting issues
- Assists in the enforcement of Ocean Export Policies and Procedures
- Monitor and forecast Export volumes for P&L purposes
- Develop and monitor KPI data for customer review
- Meet with local steamship and/or trucking company representatives in order to stay current with market conditions and ensure service/cost requirements are met
- Addresses employee disciplinary and performance issues and complaints
- Utilizes understanding of the proper processes to resolve problems according to industry standards
- Provide support as needed to Solutions and Implementation to successfully on-board new opportunities
What you need:
- Minimum 5 years relevant industry experience
- Minimum 2 years experience in a supervisory capacity
- Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
- Experience with Cargowise a plus
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Strong written/oral communication, with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to organize, plan and prioritize work, while developing specific goals and plans to complete tasks
- Ability to motivate, develop and provide direction to employees
What you gain from joining our team:
- Access wages early with the Rain financial wellness app
- Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
- Health, dental, and vision insurance after 30 days of employment
- 401k match
- Paid maternity and parental leave
- Access to career development, employee resource groups, and mentorship programs
- Employee discounts
- Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
- Free financial wellness programs
- Daycare discount program
- Opportunities to volunteer and give back to your community
- + more!
Join our Team!
- Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
- Text DELIVER to 88300 to Apply1