Ocean Import Agent

Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Position: Ocean Import Agent

Core Responsibilities & Duties:

• Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction


• Invoice shipments


• Compile reports and provide support to other staff members


• Resolve customer issues by investigating transactions, developing solutions, and making recommendations to management


• Work in conjunction with sales and management to establish, implement, and maintain client specific needs


• Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations


• Coordinate the transportation of goods ocean


• Prepare and process required documentation for International Import and Export Transportation


• Track and monitor shipments, providing regular status updates to customers


• Other duties as assigned

Job Requirements & Qualifications:

• Bachelor’s degree in business or related field, or equivalent years of experience


• Exceptional verbal and written communication skills with the ability to work with all levels of the organization


• Complete understanding of export process including but not limited to:
  
  
  
  • AMS, ISF, and Clearance process understanding
  
  
  • Import process and timing of each operations function
  
  
  • Cargo routing, US rail network for containers, LCL routing
  
  


• Basic to advanced computer skills


• Ability to establish priorities


• Previous experience using Cargo Wise


• Solid understanding of ocean industry, vendors, routing, and system structure


• Proven analytical and problem-solving skills


• Demonstrate the ability to work in a fast-paced environment


• Minimum of 2-3 years of experience in freight forwarding import and exports


• Previous knowledge of cargo operations preferred


• Multilingual a plus

What We Offer:  

• Competitive base salary  


• Paid time off within the first year of employment, sick time and holidays  


• Company provided life insurance  


• Health, vision, and dental insurance options  


• Commuter benefit plan  


• Optional supplemental life insurance  


• 401(k)  


• Wellness program  


• A great place to work with a terrific culture

#IND