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Revolutionize the logistics industry as a customer-centric Ocean Import Specialist at DHL Global Forwarding. Join our dynamic team and be at the forefront of innovation, digitalization, and solutions-driven approaches that cater to our customers' every need.
You will play a pivotal role in managing the movement of ocean import shipments, you'll be the driving force behind unrivaled customer satisfaction. Through proactive communication and seamless collaboration with stakeholders, you'll navigate transport exceptions with finesse, delivering swift and effective solutions that help minimize disruptions.
KEY RESPONSIBILITIES:
Customer Centricity:
Provide exceptional customer service, surpassing expectations and promptly resolving incidents
Cultivate enduring customer relationships, understanding their needs and serving as their advocate
Go beyond simply highlighting transport exceptions by working with Subject Matter Experts, preparing creative customized solutions to keep our customers’ cargo moving
Collaborate seamlessly with internal and external teams to address customer concerns effectively
Master our innovative products and services, offering demonstrations and training as needed
Identify opportunities for account growth and collaborate with sales for rate renewals and upselling
Stay updated on industry trends through trade teams and internal calls
Digitalization and Technical Tasks:
Promote and leverage DHL's digital suite to enhance customer satisfaction and reduce churn
Take ownership of transport orders, ensuring timely delivery of shipments to the final customer
Optimize booking processes to ensure efficient import operations
Prepare and distribute import documents to counterparts (carriers, consignees, suppliers), validating as needed
Assign tasks to the GSC support functions and monitor performance
Perform IT systems related tasks to provide up to date information on shipments
File Ownership, Finance and P/L:
Take full ownership of your files and their financial performance. You are the single point of contact for our internal network and our customers with regards to your files
Continuously drive GP Maximization by finding cost efficient transportation solutions, leveraging upselling opportunities and minimizing revenue leakage
Additional Qualifications/Responsibilities
SKILLS / REQUIREMENTS:
Strong understanding of Ocean Import regulations and documentation is preferred
Enthusiasm for building deep and lasting connections with our customers
Proactive and solution-oriented mindset, always demonstrating a "can do" attitude
Ability to resolve issues related to product movement and proactively communicate with the customer
Strong attention to detail and excellent communication skills (oral and written) are essential, with prior customer service experience preferred
Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel
Highly desirable, but not required, experience using the CargoWise system
Benefits: (All non-union employees)
Total Compensation Package: We offer a competitive base salary.
401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group’s success as shareholders.
Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
Vision: Optional coverage for eye exams, frames, and contact lenses.
Dental: Optional coverage for preventative, major, and basic dental services.
Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days