Operations Agent - Air Export

PURPOSE OF JOB:

Expedite and route movement of incoming and outgoing cargo and freight shipments to airline, trucking terminals, and shipping documents.  Making flight bookings in advance to reserve space with carriers. Communicate and receive orders from customers and arrange pickup of freight and cargo for delivery to loading platform, coordinating with warehouse agent. Prepare and examine bills of lading to determine shipping charges and tariffs. Double checking export documents match details entered in Unfied Freight System (UFS) prior to printing export documents.To process export shipments accurately and timely, in compliance with U.S. export regulations and customer expectations.  

KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS

Medical Plan including Prescription

• Eligible for medical coverage on the 1^st month following one (1) month of employment.
• CIGNA is the current provider, offering 3 plans.

Dental Plan

• Eligible for dental coverage on the 1^st month following one (1) month of employment. 
• CIGNA is the current provider, offering 2 plans.

Vision Care

• Eligible for vision coverage on the 1^st month following one (1) month of employment.
• VSP Vision Care is the current provider, offering 1 plan.

Flexible Spending Account (FSA)

• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Limited Purpose Flexible Spending Account

Health Savings Account (HSA)

• Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)

Life Insurance

• Life insurance (1½ times annual salary up to a maximum benefit of $50,000);
• Supplemental life insurance (at the expense of the employee);
• Long term disability (LTD) coverage;
• Accidental death and dismemberment (AD&D) coverage

Paid Time Off (PTO)

• PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.

Paid Holidays

• Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year.  A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.

Retirement Plan

• 401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.

Student Loan Assistance

• Eligible for student loan assistance after three (3) months of continuous employment, pending verification.
• Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Tuition Reimbursement

• Eligibility for Tuition Reimbursement is three (3) months of continuous employment.
• Reimbursement is limited to $5,250.00 per employee per calendar year.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Wellness Day

• Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation. 

Voluntary Benefits

• Hospital Indemnity Insurance
• Accident Insurance
• Critical Illness Insurance
• Commuter Benefits – Parking and Transit

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.Enter shipment data into computer system in order to generate required documents and labels, apply rates and charges, arrange export clearance through U.S. Customs, and track shipments with carriers from origin to destination. Daily
2. Arrange pick-up of shipments from customer or vendor to Kintetsu World Express, (U.S.A.), Inc (KWE) MSP location. Arrange transfer of shipments from KWE to carrier. Daily
3. Arrange flights with airlines for customer shipments, provide flight information and shipment details to customers. Daily
4. Print documents for shipments, then assemble and distribute as required for export. Print and apply cargo labels to shipments. Daily
5. Close Master Air Waybill (MAWB) and check the entry data of MAWB and House Air Waybill (HAWB) for correction, if needed please revise.

6. Issue and close pouch MAWB’s for shipments being tendered to airlines. As needed
7. Assist in visually inspecting freight, ensuring it has the necessary stickers to ship out correctly, double checking together with warehouse agent, As needed
8. Create invoices for customer shipments, third party, and freehouse billings. Submitting invoices to shippers for all Prepaid shipments. Daily
9. Provide service and support to customers and overseas offices regarding status, transit, or irregularities of shipments. Flight delays notified to both shipper and our overseas office advising to notify Consignee of irregularities, Daily
10. Maintaining and updating customer templates, pre-alert distribution lists, and new customer ID’s As needed *training provided
11. Run reports for tracking milestones as required for Quality Management System (QMS). Weekly * Training provided
12. Creating and updating non-conformance reports to ensure that QMS standards are maintained. As needed *training provided
13. Assist in creating and updating operations and customer Standard Operating Procedures (SOP). As needed
14. Assist Supervisor or Manager on Request For Quote (RFQ) rate or service data preparation Yearly. (As needed)

BASIC QUALIFICATIONS & REQUIREMENTS:

List any required educational attainments (degrees, certificates, licenses, etc.): N/A

List any required skills (computer, machinery, typing, etc.):  Computer skills, effective communication skills, adequate typing skills (30 – 40wpm), and familiarity with basic arithmetic (addition, subtraction, multiplication, division)

List any required special attributes: Ability to lift objects unassisted that weigh up to 50 lbs, attention to detail and multi-tasking.

List any required experience: Background in Shipping/Logistics 

PREFERRED QUALIFICATIONS:

List any preferred educational attainments (degrees, certificates, licenses, etc.):  Dangerous Goods (DG) Certification, Transportation Security Administration (TSA) and  International Air Transport Association (IATA) knowledge/training.

List any preferred skills (computer, machinery, typing, etc.): N/A

List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A

List any preferred experience (of what type, for what duration, in what industry, etc.): Air Export Experience