Release Operations - Import Agent I

Position Summary

This position is primarily responsible for receiving, checking and processing customs brokerage documents and using scheduled deadlines to follow-up on shipments.

Key Responsibilities (Supervisory/Materials/Information)

·         Data entry and the production of entry summaries, invoices, reports and audit files

·         Communicate shipping documentation issues to Import Analyst/Release, or Supervisor as appropriate

·         Send emails to get documents or to get clarification about documents 

·         Select proper tariff classification from customer records

·         Apply additional tariff classification when stipulated in customer records

·         Confirm releases and contact customer when there are issues

·         Recognize and apply duty reduction programs such as NAFTA or GSP

·         Set up file documents for splitting (entry & bill assemble process)

·         Complete daily status reports as necessary

·         Support bridge locations and perform all necessary processes of a Release Agent

·         Other duties as assigned

 Education and Experience

• High school diploma or equivalent


• Preference to candidates with customs brokerage experience 

Competencies, Working Skills & Attributes

• Excellent written and verbal communication skills


• Strong interpersonal and organizational skills


• Knowledge of PC’s and related software, and maintenance and retrieval of documents


• Commitment to exceptional customer service and continuous improvements


• Proficient basic math skills


• Tactful and dependable with excellent problem solving skills


• Excellent attention to detail


• Ability to work at a fast pace and multi-task while maintaining accuracy

Working Conditions, Mental Effort & Physical Requirements