Role & Responsibilities:
· Process ocean domestic and “pure domestic” shipments.
· Perform ocean import operations, and provide all associated documentation.
· Communicate to customers, carriers and other offices/agents in a quick and thorough manner.
· Generate freight transfer and support it with appropriate documentation.
· Track cargo arrival prior to arrival and update FMS milestones as per company guideline.
· Communicate timely with clients to set up and complete delivery of shipments.
· Issue delivery orders to carriers/truckers to arrange timely delivery.
· Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
· Obtain all necessary documents and charges prior to releasing freight; to supply sufficient documentation that will accurately verify all carrier invoices before payment approval.
· Trace lost freight and shortages; to follow-up with airlines/shipping lines and inform all stations /agents involved of these actions. File preliminary notices of claim.
· Assure that each file contains all its necessary documentation in correct sequence; to notify all parties that payable and receivable documents are completed accurately and forwarded in a timely manner; to develop clear, concise, accurate records that enable the Accounting department to properly credit and bill A/R and A/P.
· Complete all tracking and billing milestones as set forth by company guidelines.
· Perform any other duties that may be assigned by management.
Qualifications:
· Minimum two years of Freight Forwarding experience required.
· Knowledge of Ocean Import & Domestic trucking Operations and Customer Service.
· Experience of bonded freight and cargo.
· Cargo wise software experience a plus.
· Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point).
· Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.
· Proven ability to communicate effectively with clients and vendors.
· Customer-service oriented.
· Proven ability to suggest and implement corrective actions in case of issues that may arise.