Job Summary:

We are looking for an experienced, highly motivated, hands-on Warehouse Operations Manager to assist in our Miami Warehouse. The Warehouse Operations Manager is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans. This role manages or assists in managing a warehouse that totals between 100,000 and 500,000 sq. ft.  The tracking and recording of equipment hours, assurance that equipment maintenance schedules are followed, and employee meetings are conducted. Working hours are generally 7am - 5pm.

Supervisory Responsibilities:

• May hire and train new staff or assist management with this process.


• Coordinates and oversees the day-to-day workflow of subordinate staff in the department.


• Assists the Manager with employment actions, including discipline and termination of employees in accordance with company policy. 


• Assists in developing a program to train and motivate personnel for increased effectiveness.


• Matches the skill and background of personnel to work required.


• Develops and maintains a productive staff by creating programs for hiring, training and professional development.

Duties/Responsibilities:

• Ensures the safe, clean, and efficient operation of the warehouse to meet service standards.


• Ensures proper labor coverage for daily workload.


• Develops and ensures compliance with both internal and external SOPs.


• Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations.


• Makes recommendations to the Warehouse, Facility or Branch Manager on programs to improve warehouse operations.


• Interacts with customer daily and attends regular customer meetings.


• Directs the operations of the warehouse personnel to achieve prescribed objectives.


• Develops and implements daily plan for allocating equipment to jobs.


• Responsible for the management of equipment and supplies.


• Coordinates the maintenance of equipment with local vendors.


• Maintains a professional and courteous relationship with customers and ensures that all personnel do the same.


• Supervises all inbound and outbound shipments to ensure they are carried out accurately and in a timely manner.

Required Skills/Abilities:

• Working knowledge of Microsoft Office applications


• Working knowledge of warehouse / mechanical equipment


• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary.


• Ability to work in fast paced environment.


• Ability to handle changing priorities and use sound judgment in stressful situations.


• Experience with seasonal work forces is a plus, but not required.


• Experience with developing and implementing performance metrics and process improvement.


• Excellent talent management and team building skills.


• Experience with writing reports, business correspondence and procedure manuals.


• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.


• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.


• Excellent verbal, non-verbal, and written communication skills


• Excellent customer service skills specifically with external clients


• Excellent analytical and mathematical skills


• Bilingual English/Spanish is preferred, not essential.


• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.

Education and Experience:

• High school diploma or equivalent required.

• 5+ years of hands-on supervisory experience in a multi-client, 3PL warehouse, fulfillment and distribution facility


• Experience with Warehouse Management Systems (CargoWise preferred)

Physical Requirements:

• Must be able to stand/walk for up to 10-12 hours.


• Lift and move totes up to 50 pounds.


• Walking in the warehouse and around area with great frequency; facilities are over a quarter mile in length.


• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.


• Regular bending, lifting, stretching, and reaching both below the waist and above the head.