At Mercury, we are on a mission to help life sciences and healthcare companies focus on what matters to them while we focus on simplifying and removing the friction in shipping. 

We live our values of 

• Client Obsession 
• Relentless Improvement 
• World-Class Teamwork 

As a company, we have a strategic and deliberate growth focus. We are profitable with an exponential growth trajectory. To keep up with increasing demand, we need self-motivated, innovative go-getters in every function. If you want an opportunity for leadership, ownership, accountability, and you're excited about contributing to a high-growth company that has a strong foundation where you can make an immediate impact, Mercury is the place for you! 

The Manager of Compliance will help set up and evolve Mercury’s customs brokerage business.   

You will play a crucial role in creating systems to support our customs brokerage operations, maintaining client relationships, and driving client satisfaction. This position requires customs brokerage certification, in-depth understanding of regulatory requirements, ability to train associates, excellent communication skills, strong business acumen, and the ability to work in a fast-paced and target-driven environment. 

This role is based in Mercury’s Columbus location. 

Key Responsibilities: 

• Ensure compliance with local, state, and federal regulations related to international business on an ongoing basis. Makes necessary changes to internal systems and procedures based on evolving requirements. 

• Recommends routing and handling for exports/imports for customers and for customer prospects. 

• Makes complete import/export arrangements for customers including: booking container arrangements, insurance, banking, and selection of transportation companies 

• Guides customers through customs requirements and processes by preparing and submitting documents, determining tariff and duty requirements, tracking shipments and classifying shipments. 

• Resolves customer, process or system driven problems accurately and quickly 
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• Helps importers and exporters understand and meet the rules and regulations put in place by the federal government with regard to the trade industry. 

Qualifications and Skills:

• Must be a Licensed US Customs Broker. 
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• Bachelor's degree in business, logistics, or a related field.
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• Have experience navigating FDA, USDA, and APHIS import regulations. 
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• Have experience handling import activities for the Health Care and Life Science industries. 
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• Excellent communication skills, both verbal and written, with the ability to deliver persuasive sales presentations. 
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• Strong negotiation skills 
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• Self-motivated and results-oriented, with the ability to work independently and as part of a team. 
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• Strong organizational and time management skills, with the ability to prioritize tasks effectively, as well as to multi-task in a fast-based environment. 
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• Adaptability and resilience to thrive in a dynamic and fast-paced sales environment. 
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• A client-centric mindset with a focus on delivering exceptional client experience.