Outbound Supply Chain Manager

Kendra Scott

Corporate Office Employees

Full time

Supply Chain and Logistics


Sep 6

About Kendra Scott: We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.

Position Overview:

The Outbound Supply Chain Manager reports to the Sr. Supply Chain Manager and is responsible for providing support for international and domestic outbound shipments. This position is responsible for supporting cross functional and administrative activities. Will act as a liaison with freight providers, 3rd party vendors, and Kendra Scott business partners.


  • Vendor Management: (30%)
  • Acts as the primary point of contact for transportation carriers and 3rd party vendors for outbound channel shipping operations.
  • Manages day-to-day outbound operations with transportation carriers and 3rd party vendors.
  • Identifies and suggests vendor performance improvement opportunities based on reporting and operational trends.
  • Outbound Shipment Management: (20%)
  • Acts as the primary point of contact between outbound team and Kendra Scott cross-functional partners.
  • Identifies risks to on-time delivery through daily tracking reports and partners with internal and vendor teams to mitigate risk where possible.
  • Investigates outbound delivery discrepancies as needed.
  • Financial and Operational Reporting: (20%)
  • Creates and oversees maintenance of outbound channel operational and financial reporting.
  • Creates and maintains vendor scorecard for transportation carriers and 3rd party vendors.
  • Forecasts quarterly spend for transportation and 3rd party vendors.
  • Supports development of the annual outbound channel budget.
  • Management: (20%)
  • Oversees Outbound Supply Chain Analyst role and responsibilities.
  • Sets and directs Outbound Supply Chain Analyst priorities and special projects.
  • Provides development opportunities and performance feedback through weekly touchbases with Outbound Supply Chain Analyst.
  • Project Management: (10%)
  • Supports Sr. Supply Chain Manager and cross functional partners on special projects and initiatives as needed.
  • Supports new category operational and shipping expansion.
  • Maintains standard operating procedure documentation as needed.

Key Qualifications:

  • Bachelor’s Degree or equivalent supply chain industry experience
  • 5+ years’ experience in a supply chain management role, preferably in a retail environment
  • Intermediate skill level in Excel and proficient in other Microsoft applications
  • Analytical/Strong Attention to detail
  • Excels in a fast-paced environment
  • Strong communicator and collaborator
  • A shared appreciation for our 3 core values of Family, Fashion and Philanthropy

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