Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:​​​

• Join a world class global sales compensation team focusing on improving our sales team experience with commissions
• Use previous experience and knowledge of the sales compensation plans to make decisions on whether exceptions should be approved; be able to articulate finding and decisions to sales leadership
• Work cross-functionally with Sales, Sales Operations and Finance regarding sales compensation exceptions 
• Partner closely with Varicent admin/IT teams to identify root cause for exceptions and project manager and adjustment to system logic to prevent further exceptions with similar root cause
• Work with Global Sales Compensation Director on ad hoc process or product changes/impact that require a change to the commissions calculation or configuration
• Develop a strong understanding ServiceNow compensation plans and the roles that are assigned to them in order to properly assess exceptions from the eyes of the sales team

Qualifications

An ideal candidate will have: 

• Understanding of sales compensation and be familiar with how software companies go-to-market 
• 5+ years in sales operations, compensation, finance with a software company 
• Project management skills and ability to partner across functional areas (e.g., Sales, Finance, Operations, and HR)
• Experience with Varicent SPM or similar tool 
• Experience with Dynamics or similar tool
• Experience with ServiceNow platform
• Attention to detail in reviewing the work of others (i.e UAT testing, process review)

For positions in California (outside of the Bay Area), we offer a base pay of $102,780 to $179,820, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

• Knowledge of sales compensation design methodology is desirable
• Highly analytical, fact driven, and process orientated mindset
• Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
• Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
• Ability to challenge the status quo and develop mindshare to drive towards a common goal
• Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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