Company Description

Open Systems Technologies is a national provider of smart staffing solutions, providing contract staffing, permanent placements and executive searches in the following skill areas:

- Technology

- Finance, Accounting, and Operations

- Government Services

- Legal

- Global Services

Established in New York in 1990, Open Systems Technologies is one of the largest, privately held, staffing companies in the world. We have experienced organic growth over the past 25 years and currently employ over 1,500 consultants in 16 domestic and international markets. Through our brands of Open Systems, OST Financial, OST Legal, OST Government Services, and OST Global we strive for continued expansion and excellence in the staffing industry. With the Global Services division, starting Jan-2012, Open Systems has expanded into the ITO & BPO Projects/Solutions business.

Job Description

The role represents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.

As FX Support Analyst you will be the main point of contact for clients using our proprietary trading systems. You will both support our suite of software and interact with our clients to understand their needs, design solutions and implement them, alongside the development team.

RESPONSIBILITIES:

Responsibilities include both client facing and technical aspects to provide a high quality technical relationship between our clients and the Client Services team:

RELATIONSHIP MANAGEMENT:

Liaise with clients directly to define and understand business and workflow requirements

Manage client expectations 

Act as primary technical contact to allocated clients for new requirements, support and project deliverables

IMPLEMENTATION AND DESIGN:

Formulate the business and workflow requirements into technical solutions

Use technical design and development skills to resolve complex problems across many different platforms

Work alongside developers throughout the firm to design, build, test, and deploy custom solutions 

Implement and test new FX liquidity providers onto the liquidity aggregation engine 

Work with teams across the firm to continually improve the product, and drive future innovation

LEVEL 1/LEVEL 2 SUPPORT: 

Performing daily system health checks. 

Responding to reports of problems via Phone and E-mail. 

Troubleshooting and investigation in order to create appropriate solutions to immediate problems. 

Public holiday / weekend / 7PM shift work on a rotational basis 

REQUIRED SKILLS:

Bachelor’s degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics). 

Shell-scripting, Python, Perl, Linux, Windows.

Basic technical knowledge and a desire to improve in areas such as C++, Java, SQL. 

Ability to communicate confidently and concisely to both business and technical clients and colleagues. 

Excellent problem solving skills and ability to communicate solutions. 

Ability to work under pressure while remaining calm. 

Desire to learn both the business and technical aspects of the financial capital markets.

Additional Information

All your information will be kept confidential according to EEO guidelines.