Customer Account Specialist - International Operations

Biotrans Llc

Brockton, MA, USA

Full time

$42k+ (annually)

Business Operations

Jul 20

Full Job Description

Do you have very good problem-solving and analytical skills, a great personality, and a self-starter? Then we want you to join our team!

Our International Operations department is growing and expanding!


BioTrans LLC* is a global logistics provider specializing in cold chain transportation, technology and infrastructure for the life sciences industry.

Job Description:

The Customer Account Specialist role is an entry-level, full-time position that ensures compliance with customs regulations for international shipments. Manages the day-to-day activities of international shipments with our customers, account reps, and international partners to expedite shipments, coordinating quotes and conflict resolution.

** This is a Customer Service/Office role and NOT a warehouse shipping role.

Responsibilities include but are not limited to:

  • Coordinates accepted quotes and initiate’s job. This entails entering job into corporate database, coordinating shipment with domestic operations, coordinating job with worldwide agent, placing shipment booking with airline and corresponding all shipment details from job initiation to ultimate delivery with domestic operations, worldwide agent and customer
  • Ensuring that regulatory requirements and compliance of shipments are met
  • Prepare and gather all administrative paperwork required for shipment’s
  • Creates/Maintains and updates all spreadsheets associated with International. This includes, quotes, worldwide agents, Agent pricing, airline rates and monthly metrics
  • Regularly communicating with worldwide agent’s and customers to organize imports/exports and obtain quotes for multiple shipments without compromising shipment quality and efficiency

Skills / Abilities / Qualifications:

  • Bachelor's Degree preferred
  • 1 – 3 year(s) of related work experience, preferable in customer service, international shipping, freight forwarding
  • Self-motivated individual who can learn quickly
  • Verbal communication, Email Correspondence, Telephone skills, Data Entry, Time Management
  • Highly organized and high attention to detail, critical thinking skills and excellent multi-tasking capability to work under pressure to meet or exceed deadlines due to high volume
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, and Power Point) and Adobe Acrobat
  • Coachable: Open to feedback and continual professional improvement. Flexible and adaptable
  • Ability to handle challenging situations calmly and professionally
  • Easily adapt and thrive in a dynamic, fast-paced environment
  • Solid analytical, oral and written skills

Location: 15 Jonathan Drive #1, Brockton, MA 02301

Job Type: Full-time

Pay: $42,000.00 per year

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