Client Account Manager

Maersk

Salt Lake City, UT, USA Remote

Full time

Business Operations

Jul 28

Opportunity

We are looking for a Client Account Manager join our E-Commerce Client Account Management team. Ideally this position will be based in Salt Lake City, UT however we will consider remote for the right candidate.


As an Account Manager, you will be responsible for servicing designated accounts and acting as a direct extension of the client’s operations team. The successful applicant will focus on acquiring additional revenue streams from existing clientele and bringing on new customers who can benefit from our product offerings This position regularly collaborates with internal operations teams and other key stakeholders within the account. You will work closely with our China clients and need to speak Mandarin.


We offer

We offer you an exciting global career at the forefront of world trade.

Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…

We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.

Global scope

Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is unique

Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.

Join us and play an important role on our team lifting global trade every day!

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

• Deliver excellent customer service by servicing all day-to-day client requests

• Facilitate and coordinate all operations efforts. Work closely with operations to meet the needs of the client

• Understand how operational performance related to the client service agreement

• Escalate any areas of risk to the Account Executive

• Identify and assess client expectations. Work closely with the Account Executive to implement change in order to meet expectations where appropriate

• Educate the client on company procedures and processes. Train clients how to use available tools

• Manage financial aspects for assigned accounts, such as aging, creating/delivering sales orders, and initiating purchases of raw goods

• Under the direction of the Account Executive participate in and facilitate regular client meetings

• Welcome and assist in the onboarding of new clients as they are implemented

We are looking for

• Fluent in the Mandarin language

• Ability to maintain a high level of product knowledge across all business lines

• Advanced problem resolution and communication skills

• Ability to anticipate the needs of clients

• Keen understanding of business, finance, sales, logistics, and operations

• Capable of working in a fast-paced environment

• Customer-centric mentality, with the ability to anticipate customer needs

• A capacity to learn the logistics/fulfillment industry

• 1-2 years experience in account management or similar role

• Experience in Supply Chain

• Associate’s Degree in Business Administration, or other related fields

• Computer Experience including Microsoft Office Suite (Word, Excel, Outlook)

• Ability to anticipate the needs of clients

• Keen understanding of business, finance, sales, logistics, and operations

• Excellent verbal and written communication skills


Preferred Education and Experience

• Experience in the logistics/Fulfillment field

• Experiences working with inventory management software, such as ASC or SAP



You must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Pay Transparency Notice:

https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html

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