Air Import Coordinator

Toll Group, USA

Atlanta, GA, USA

Full time

Freight Forwarding

Jul 28

Job Overview

Overall purpose of the job

Toll Group’s Air Import Coordinator is responsible to ensure timely and accurate processing of Air freight import shipments, to meet both business and client specific KPI’s. To act as the daily interface between Toll Global Forwarding and the customer in delivering a seamless and professional service that meets and exceeds the customers’ expectations.

Primary duties & responsibilities

  • Handling A-Z Import Air Import shipments including data entry, tracking, arranging pickups/deliveries and billing
  • Prepare/manage import shipment documents
  • Provide high quality customer service
  • Ensure files are closed on timely manner and accurately billed in accordance
  • Manage high volume of emails, phone calls and provide troubleshooting
  • Track cargo arrival and schedule pickups and deliveries on time
  • Track and communicate shipment delays or documentation issues to our clients and overseas agent(s)
  • Maintain quotes and communication from carrier/vendors
  • Arrange local deliveries for customers after customs clearance when appropriate
  • Create final invoice to Client/Agent, close and archive files
  • Providing support to fellow associates, supervisors, and department managers as necessary

In respect to financials

  • Maintain cost effective job processing
  • Process Accounts Receivable as necessary
  • Maintain job profitability
  • Ensure all processing is aligned within our internal KPI’s


  • High school diploma or equivalency
  • Preferred 2+ years in global forwarding with operations and/or customer service experience

Additional Information

Be Connected

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

More Information

  • Payment frequency Annual
  • Salary currency USD
  • Job town/city Atlanta

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