Air Export Manager

DHL

Sharon Hill, PA, USA

Full time

Freight Forwarding

Jul 28

Full Job Description

Job Title: Airfreight Export Manager

Job Location: Sharon Hill, PA


DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for an Airfreight Export Manager who will be responsible for the end to end performance and profitability of the local Air Freight Export product team which includes Operations and Customer Service. This role drives performance of the team while ensuring quality and regulatory compliance.


Key Responsibilities:

  • Responsible for AFR Export P&L and operational KPI’s
  • Ensures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
  • Ensures handling of required Export documents according to regulations and internal procedures
  • Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Creates, builds and maintains excellent relationships with key suppliers both internal and external
  • Continuously monitors supplier performance and develops improvement plan when required
  • Identifies training needs and opportunities to develop a highly skilled functional department
  • Creates, builds and maintains relationships with other internal functions
  • Acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
  • Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
  • Drives Continuous Improvement in Process Flows for Air Export as well as with the Warehouse and Dispatch work streams.

Skills / Requirements:

  • 6+ years Airfreight experience in the freight forwarding industry preferred
  • 1+ years' leadership experience preferred
  • Temperature-controlled, perishable, DG/Hazmat working experience preferred
  • Experience using CargoWise software a plus
  • Proficient using Microsoft Office Suite
  • Highly developed interpersonal and leadership skills.
  • Understands basic managerial approaches for work direction, motivation, and disciplinary action
  • Excellent customer service skills


Why join DHL Global Forwarding?


We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.


As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.


We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:


  • The largest global network with more than ~30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service


Our Vision The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.

Our Purpose: We connect people, improving their lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility


About DHL Global Forwarding (DGF) :


DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.


Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.


We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


Work Authorization :

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.


Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

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