Global Operations Agent

Pilot Freight Services

Atlanta, GA, USA Remote

Full time

Freight Forwarding

Aug 5

Full Job Description

Pilot has the best employees in the transportation and logistics industry!

Essential Functions:

Answering phones professionally and timely

Answering and responding to email requests timely

Quoting customers and overseas partners

Updating Special Tracking and Accounting Reports for Customers

Dispatching of shipments

Ensure dispatch is aware of any special instructions/cut offs

Interface with Customs Broker, Importer and Customer for Import Shipments

Booking of air shipments with Pilot Gateway teams

Confirming Known shipper via KSMS for air shipments

Booking ocean shipment with co-loader and ocean carriers

Label Air and Ocean Shipments

Process DG shipments including checklist

Filing of AES

Accurately complete entry of pickup/quote information into Navigator

Tracking and tracing of shipments

Communicating to internal/external customers and sales regarding issues

Update/notate tracking milestones

Research of shipments for Corporate requests/reports

Research of shipments for Accounting requests/reports

Understanding TSA regulations

Must research and respond to chargebacks and PN’s timely

Billing: closing out of shipments timely

Including requests for vendor invoices and selling rates

Completion of specific assigned duties/accounts

Able to work overtime and weekend on call rotations

Export specific:

Must have DG certification to handle DG shipments

Must have knowledge of airline regulations i.e. oversize, banding

Import specific:

Must have knowledge of POA, customs brokerage regulations, DO, ISF

Must have knowledge of working with air and ocean carriers

Other duties assigned deemed necessary by the Global Ops Supervisor


Must be able to type accurately at least 35 WPM

Basic computer knowledge including Word and Excel

Excellent written and verbal skills

Must be able to calculate chargeable weight and volume for all shipments

Work with a sense of urgency, understanding how to prioritize

Ability to manage deadlines

Ability to work hands-on, handling multiple priorities simultaneously

Additional Job Details :


High School Diploma or equivalent

Certifications, if applicable


2-years of industry experience


This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Job Type: Full-time

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