Sr Air Import Forwarding Logistics Agent

Full Job Description

Job Description:

Sr Air Import Forwarding Agent provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.

If you have experience in logistics, air import/export, import coordinator, export coordinator, logistics coordinator, import/export brokerage, freight brokerage this is a great full-time, opportunity for you.

This is an 8am-5pm role and an opportunity to work M-F, have dinner with your friends or family every night and enjoy your well deserved weekends! An opportunity to represent the FedEx brand through excellent customer service.

Location: Onsite - 15022 132nd Ave. Jamaica, New York

Here is what you get when working at FedEx Logistics:

At FedEx Logistics, you get a chance at a long rewarding career at one of the world’s Top Companies even without a college degree. You’ll be given the opportunity to better yourself through benefits like tuition reimbursement while working at FedEx. You get a stable job, a career that you can count on every day with the chance to increase your earnings through salary increases and a chance to work overtime if desired. You get to learn great skills and knowledge that can lead to advancement.

• Variable Pay- Recognition and Incentives to reward individual and team contributions
• Tuition Assistance- up to $5,000 in tuition reimbursement per fiscal year
• Paid Time Off- Vacation, holiday, sick leave
• Health Care Program- Medical coverage, Vision and dental coverage
• Additional Benefits- Life, Disability (short/long term)
• 401(k) Program- Financial security in retirement
• Reduced Shipping Rate- Exclusive discounts for personal shipping
• Discount programs- (e.g., car, restaurants, movies, daycare, pet care and more)

Job Functions:

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Develop rates and/or provide quotes for the movement of freight.
• Resolve billing issues on customer's behalf.
• Generate special manual reports to meet customer’s needs.
• Ensure all communication with internal and external customers is updated timely
• Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc.
• Complete import/export documentation in accordance with international trade regulations.
• Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
• Dispatch carriers to pick up at CFS, FTN and customer related distribution centers
• Track and trace functions, including entry of all milestones and exceptions.
• Work all iServe cases.
• Coordinate oversized and out of gauge shipments.
• Handle Hazmat shipment
• The incumbent(s) of this position is expected to perform all other related duties as assigned.

QUALIFICATIONS

• High school diploma/GED.
• Proficient computer skills.
• Strong customer Service, organizational, and communication (written/oral) skills.
• Knowledge of freight forwarding or logistic required.
• Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for international trade
• Regulations regarding dangerous goods shipping & foreign regulations.
• Familiarity with handling hazardous materials
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.
• Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.

Job Type: Full-time

Pay: $18.46 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Jamaica, NY 11434: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• freight forwarding: 1 year (Required)

Work Location: One location