Sr Air Import Forwarding Logistics Agent


Jamaica, NY

Full time

Freight Forwarding

Aug 5

Full Job Description

Job Description:

Sr Air Import Forwarding Agent provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.

If you have experience in logistics, air import/export, import coordinator, export coordinator, logistics coordinator, import/export brokerage, freight brokerage this is a great full-time, opportunity for you.

This is an 8am-5pm role and an opportunity to work M-F, have dinner with your friends or family every night and enjoy your well deserved weekends! An opportunity to represent the FedEx brand through excellent customer service.

Location: Onsite - 15022 132nd Ave. Jamaica, New York

Here is what you get when working at FedEx Logistics:

At FedEx Logistics, you get a chance at a long rewarding career at one of the world’s Top Companies even without a college degree. You’ll be given the opportunity to better yourself through benefits like tuition reimbursement while working at FedEx. You get a stable job, a career that you can count on every day with the chance to increase your earnings through salary increases and a chance to work overtime if desired. You get to learn great skills and knowledge that can lead to advancement.

  • Variable Pay- Recognition and Incentives to reward individual and team contributions
  • Tuition Assistance- up to $5,000 in tuition reimbursement per fiscal year
  • Paid Time Off- Vacation, holiday, sick leave
  • Health Care Program- Medical coverage, Vision and dental coverage
  • Additional Benefits- Life, Disability (short/long term)
  • 401(k) Program- Financial security in retirement
  • Reduced Shipping Rate- Exclusive discounts for personal shipping
  • Discount programs- (e.g., car, restaurants, movies, daycare, pet care and more)

Job Functions:

  • Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
  • Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
  • Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
  • Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
  • Resolve banking and letter of credit problems.
  • Advise customers on payment terms.
  • Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
  • Complete accurate data input or corrections into computer files.
  • Develop rates and/or provide quotes for the movement of freight.
  • Resolve billing issues on customer's behalf.
  • Generate special manual reports to meet customer’s needs.
  • Ensure all communication with internal and external customers is updated timely
  • Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, setting-up new shipper, assisting with restricted articles submission, etc.
  • Complete import/export documentation in accordance with international trade regulations.
  • Engage with clients related to billing disputes, status of shipments, developing new lanes, improving service, etc.
  • Dispatch carriers to pick up at CFS, FTN and customer related distribution centers
  • Track and trace functions, including entry of all milestones and exceptions.
  • Work all iServe cases.
  • Coordinate oversized and out of gauge shipments.
  • Handle Hazmat shipment
  • The incumbent(s) of this position is expected to perform all other related duties as assigned.


  • High school diploma/GED.
  • Proficient computer skills.
  • Strong customer Service, organizational, and communication (written/oral) skills.
  • Knowledge of freight forwarding or logistic required.
  • Working knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
  • Banking requirements for international trade
  • Regulations regarding dangerous goods shipping & foreign regulations.
  • Familiarity with handling hazardous materials
  • Knowledge of regulations for import/export related to DOT.
  • Basic math skills for conversions to metric and currency evaluations.
  • Minimum of one (1) year of experience in freight forwarding or logistics or work/field experience.

Job Type: Full-time

Pay: $18.46 - $30.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift

Ability to commute/relocate:

  • Jamaica, NY 11434: Reliably commute or planning to relocate before starting work (Required)


  • High school or equivalent (Required)


  • freight forwarding: 1 year (Required)

Work Location: One location

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