Customer Support & Operations Administrative Assistant

EthosEnergy Group

Duncan, SC, USA

Full time

Sep 5

Full Job Description

EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

As our Customer Support & Operations Administrative Assistant you are primarily responsible for providing proficient support as it relates to customer service, import/export compliance, purchasing and other internal and external needs as they arise with the authority to carry out any additional tasks as assigned.

Job Responsibilities

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Process order updates with a high level of accuracy and efficiency
  • File and maintain records
  • Create and maintain customer status reports, customer specific price/quote folders and online orders
  • Work closely with Customer Support to ensure accurate pricing/invoicing of daily shipments; job folder close-outs
  • Process import/export shipments in accordance with trade compliance regulations via Global Wizard
  • Ensure that PO prices are current and up to date
  • Facilitate scrap process as it pertains to the Customer Support Department
  • Perform any additional tasks as required

Required Skills / Knowledge

  • Knowledge office equipment and filing systems
  • Knowledge of trade compliance (import/export rules and guidelines)
  • Knowledge of computer software (MS Office/internet/websites)
  • Knowledge of purchase order processing
  • Knowledge of Customer Service etiquette
  • Skilled in organizing and prioritizing workload
  • Skilled in use of office equipment and filing systems (fax machines, copiers, phone systems)
  • Skilled in analyzing and solving problems and paying attention to detail
  • Ability to multitask in order to meet deadlines
  • Ability to read, write, communicate and understand English
  • Ability to process data into useful information
  • Ability to concentrate for long periods of time
  • Ability to perform basic mathematical calculations to compute quotes, etc.
  • Ability to be flexible with work schedule


  • 2 to 3 years’ experience directly related to the duties and responsibilities specified (preferably in a manufacturing setting)

Education Requirements

  • High School diploma or equivalent experience

Physical Requirements

  • Professional in appearance and demeanor
  • Punctual
  • Ability to sit/stand for up to 8 hours per day
  • Ability to lift up to 50 lbs.
  • Ability to type and look at a computer monitor for long periods of time



Posting Reference


Duncan, SC, USA


Full Time

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