Customs Brokerage Supervisor


Lockbourne, OH, USA

Full time

Sep 9

Full Job Description

Company Description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Supervises and supports activities of brokerage personnel engaged in providing proper & timely customs clearance and customer service.

Major Duties and Responsibilities:


  • Monitor Systems Daily and Delegate Action Items
  • Manage Work Volumes and Prioritizations for the Team
  • Support on BPA Communication for Productivity Projects
  • Complete Dangerous Goods Audits
  • Support Customer Audits when Needed
  • Assist With Keying and Clearing Shipments as Needed
  • Consistently Review Team KPI Performance
  • Backup to Department Manager


  • Answer Employee Questions as Needed
  • Support with Conducting Interviews
  • Guide Employee Development
  • Support Employee Performance Reviews
  • Support Employee Development Plan Creation
  • Backup to Department Manager


  • Monitor and Action Invoice Issues
  • Monitor and Action Payables
  • Monitor and Action Department AP
  • Manage Payables and Weekly Reconciliation
  • Ensure Team is Following Company Credit Policy


  • Backup for Quoting
  • Participate and Support in Customer Calls
  • Educate Customers on Additional Services and EI Systems

Customer Service and Retention

  • Support Reviews and Calls with Current Customers
  • Support Customer Escalation Needs
  • Oncall escalation
  • Backup to Department Manager


  • Support Parts Lists Management Needs


Experience and Education:

Bachelor's degree in Business or Supply Chain management OR Minimum 5 years experience in international logistics or international trade.

Additional Attributes Desired:

Possesses strong analytical, communication (verbal/written), customer service, organizational and time management skills

Forward-thinking and possesses ability to identify process improvements

Displays ability to multi-task in a fast paced environment

Has strong desire to learn and develop their skill set with a career-focused mindset

Prior brokerage experience

Brokerage License preferred

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation
  • Medical insurance including vision and dental
  • 401K plan option with employer match
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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