Business Support, Administrative Services


Cambridge, MA, USA

Full time

Sep 14

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

External Logistics Specialist


Provide importing and exporting guidance to R&D and various other departments within the company.

Assure the oversight of “in transit” shipments and assist in the resolution customs issues and courier/airline delays

Establish and maintain policies and procedures with the International Trade Compliance Team such as restricted parties’ screenings, shipping record retention, and customs documents creation

Review and classify shipments per DOT/IATA regulations

Lead the development of the “Shipping App” to incorporate incoming workflows and general improvements and upgrades

Ensure the collection of temperature data reports, shipping costs, and overall logistic metrics

Foster a partnership with internal logistics and together develop processes around the internal pickup and handoff of exports to logistic couriers

Packaging and labeling items for shipping

Reviewing bills of lading and other shipping documents to ensure that they are accurate and complete

Pick-up, process, validate documentation, and handoff to the designated freight Supplier all client-outgoing packages

Responsible for keeping an adequate supply of shipping materials on hand at all times.

Maintain the work area in a clean and orderly condition and follow prescribed safety regulations

Maintain package tracking logs

Monitoring computer systems to ensure that the data is accurate and up to date

Process desktop shipping labels for outbound shipments

Prepare and ship all non-regulated packages received daily

Prepare courier packages, coordinate pick-up and delivery, confirm delivery/receipt with appropriate stakeholders, and resolve any related issues in a timely manner

Managing incoming and outgoing temperature-sensitive shipments

Report defective materials or questionable conditions to the department supervisor

Maintain the work area in a clean and orderly condition and follow prescribed safety regulations

Other Duties as assigned


Minimum of 3 years logistics and trade compliance experience in Biotech, Pharma or Clinical Research Organization.

Working knowledge of relevant DOT/IATA guidelines and regulations.

Experience working with researchers, couriers, and service providers.

Familiarity with common international trade compliance practices.

Excellent logistical judgment and ability to communicate complex issues in a professionally sound and understandable way.

Outstanding communication skills (verbal and written).

Ability to manage multiple projects in a fast-paced environment.

Ability to effectively collaborate effectively in a dynamic, cross-functional matrix environment.

Excellent time management skills to ensure efficiency in shipping, receiving, and delivery times

Strong customer care, ability to be proactive when dealing with customer complaints or requests

Ability to use computers, software and other technology for logistics and communication purposes

Capability to work both independently as part of a team (you respect others and desire to work as a team. You have a “we win together” together attitude)

Exceptional problem-solving skills (you turn over every rock and can find the solution to any problem)

A curious mindset (you love to constantly learn and will challenge the status quo)

Drive for results and you set a high bar for yourself and others (You love what you do, and it shows)

A desire to be part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative

A natural ability to be organized in how you think, communicate, and conduct your work

Any other professional certification will be of added advantage

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

Apply for this position Back to job

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume