Lead International Customs Broker


Oakbrook Terrace, IL, USA Remote

Full time

Sep 14

Full Job Description

This position is the 2nd in command. The Lead helps the Manager oversee approximately 5 Customs Import Specialists who are responsible for clearing shipments in the US and billing those files. The role therefore requires mentoring, coaching and training the brokers within the team and helping the manager ensure they have the tools, skills, and attitude to achieve service standards.

50% Shipment Tracing and Documentation Handling: Handles half of own desk and acts as back up for brokers on PTO/Leave.

20% Works with manager to Implement Process Improvements to Positively Impact Efficiency and Productivity

15% Mentor/Coach and Train Customs Import Specialists o Review metrics and customer feedback to ensure mentoring/coaching opportunities are recognized o Provide consistent and timely feedback

15% Assist the team with resolving shipment and compliance issues as required. (I.e. missing documentation, delayed shipments, tariff compliance, tracking of US government trade policy to ensure that all benefits under current or potential trade law can be exercised, entry writing of customs along with pre and post entry audits, etc.)

Qualifications and Preferred Skills

  • Excellent Excel skills
  • Strong analytical skills
  • Access skills preferred
  • 3-5 years of industry experience preferred
  • Customer service background
  • Communication: Strong written and oral communication, negotiations
  • Culture: Customer Service and sales focused
  • Analytical: Understanding of revenue, expense, margin, basic math (calculate weight, density, rates, etc), data-based problem solving
  • Geographic: Basic country knowledge
  • Organization: Time management, setting priorities, multi-tasking, deadline oriented
  • Teamwork: Ability to work with different cultures
  • Results-oriented: Metrics
  • Computer skills: Mainframe experience a plus, Microsoft office and outlook, Excel and Access proficient
  • Education and Certification Requirements
  • 4-year degree preferred
  • Licensed as US Customs Broker

SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.

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