Customer Service Specialist - Dispatch - Hybrid remote
Full Job Description
If you are a Customer Service Specialist looking for an opportunity to grow, Emerson has an exciting opportunity for you! This position offers location flexibility through our hybrid remote work policy, which allows for up to 3 days per week of remote work and 2 days per week in the office at our Shakopee, MN headquarters. In this role you will provide professional customer service in dispatching, and supporting the customer with quotes while maintaining customer satisfaction goals and company objectives. The ideal candidate would thrive as part of a larger team in a fast-paced environment. In this role, you will support our Measurement Solutions portfolio across North America.
As a Customer Service Specialist, you will:
- Act as a service business subject matter expert representing multiple business units for customers both internally and externally
- Prioritize workload based on business needs and easily handle frequently changing levels of priority
- Act as a liaison to the project management group in the fulfillment and coordination of large-scale projects
- Manage issues that may pose a threat to the customer relationship, as well as process and policy improvement opportunities
- Complete quotes, service orders, trainings, and repairs from start to finish and does so within service levels
- Resolve problems pertaining to order administration, completion, and post order activities by optimally using resources available (reports, tools, partner contacts).
- Understand and adhere to US Export laws and Trade Compliance guidelines when coordinating orders
- Provide after-hours support when needed
Who you are:
You build and deliver solutions that meet customer expectations . You adjust communication to fit the audience and the message. You display a can - do attitude in good and bad times.
Required education, experience & skills:
- Two (2) years of related experience required
- Night and weekend coverage of the customer support line required on a rotational basis
- Strong social skills and problem-solving proficiency
- Legal authorization to work in the United States
Preferred education, experience & skills:
- Bachelor’s degree in Business or related field
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.
Our training programs focus on end-to-end development, from onboarding through senior leadership.
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: email@example.com .
Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life.
Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!
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