Vice President of Freight Forward

Total Quality Logistics

About the role:

As the Vice President of Freight Forwarding for TQL Global, you will be responsible for leading and growing our international import, export, air, ocean and customs brokerage services. Established in 2018, you will have the opportunity to work directly with executive leadership to develop and execute strategies to aggressively build and grow the company. This includes product development and enhancement, managing and growing air and ocean supplier relationships, developing pricing and RFP processes, customer retention and penetration, and driving operational efficiencies.


What’s in it for you:

  • Competitive compensation, benefits and long-term incentive packages
  • Paid relocation to Cincinnati, OH
  • Opportunity to build and grow TQL’s global market
  • We win wherever we go - Voted a Top Workplaces USA (2021, 2022) and Forbes America’s Best Employers (2022)


What you’ll be doing:

  • Create a strategic business plan to grow and lead TQL’s Global freight forwarding services
  • Design, develop and execute customer and supplier strategies to improve sales and operational productivity
  • Provide guidance and support to all team members regarding freight forwarding sales, operations, standardized procedures and systems
  • Review, develop and continuously improve SOPs
  • Oversee global trade compliance
  • Interpret and apply regulatory requirements
  • Evaluate and improve air, ocean and customs brokerage metrics
  • Develop and maintain freight forwarding pricing processes, providing guideline rates and streamlined bid processes
  • Develop and continuously improve customer RFPs and bids
  • Manage and improve air and ocean carrier qualification and scoring processes
  • Work with marketing and sales management to improve our customer acquisition, penetration and retention efforts
  • Communicate international and freight forwarding best practices and apply them to our sales training
  • Work with IT to identify and implement technology enhancements and operational tools that will have the greatest impact on increasing TQL Global sales
  • Serve as the “Qualifying Individual” as required for TQL Global’s ocean freight forwarding license with the Federal Maritime Commission (FMC)
  • Oversee and develop agency, SSL, airline, and other vendor relationships
  • Oversee department accounts payables


What you need:

  • Bachelor’s Degree
  • 10+ years of freight forwarding experience in import, export, air and ocean services
  • Experience as a licensed custom broker preferred
  • Experience leading departments and large teams
  • Meet all requirements to be “Qualifying Individual” for TQL Global’s ocean freight forwarding license with the FMC
  • Extensive knowledge of applicable domestic and international regulations, policies and procedures
  • Results oriented with the drive to grow an international freight forwarding business
  • Strong analytical skills with a systematic problem-solving approach
  • Proven track record of building scalable, repeatable processes
  • Current and strong relationships with air and ocean carriers
  • Can quickly build trust and credibility with stakeholders and an organically grown team
  • Flexible, can adapt to a hyper-growth environment, driven by continuous improvement
  • Excellent presentation skills
  • Can analyze, communicate and present data clearly and concisely
  • Strategic change manager

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