Business Operations Coordinator II

Olympus Corporation of the Americas

Center Valley, PA, USA

Full time

Global Transportation/Logistics

Import Export

Nov 16

Full Job Description

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day.


Let’s inspire healthier lives, together.

Job Description

The Business Operations Coordinator II position provides operational support and management of the order-to-cash processes for the Olympus domestic and global markets. The coordinator is responsible for the fulfilment activities related to order management, affiliate complaint processing, customer master requests, inbound and outbound supply chain support. This position monitors, transacts and manages open orders to meet business operations targets, customer expectations and company goals through coordination primarily with Supply Chain, International Regulatory, Customer Facing Operations, Integration Project team, Marketing, Sales, Distribution, Logistics and Trade Compliance. The Operations Coordinator II is the liaison between third party vendors, internal clients, and the Olympus International Units such as Olympus Europa, Olympus Japan sites, Olympus Hong Kong, Olympus Singapore, Olympus India, Olympus China, Olympus Latin America Division and Olympus Canada. All tasks must be performed with accuracy and data integrity for proper application of Sales Revenue and to ensure J-Sox Compliancy.

Job Duties

  • Manage international and domestic affiliate orders within the Olympus manufacturer (OSTA) and sale distribution (OCA) sites.

  • Create, maintain, and execute sales orders, return orders, debits, credits, and deliveries related to the life cycle of an order.

  • Coordinate and provide direction on inbound and outbound transactions between Olympus distribution centers, vendors, and internal customers.

  • Investigate and facilitate international customer master account requests for creations, changes and/or deactivations between internal stakeholders.

  • Facilitate material and transfer price request for the Olympus affiliate entities.

  • Proactively communicate with stakeholders on order status, backorders, estimated shipment dates, order tracking and invoicing of sales orders.

  • Investigate and research daily open orders, resolve data errors and discrepancies by performing necessary steps to ensure order fulfilment and/or completion of task.

  • Perform receiving transactions and reconciliations against drop ship purchase orders, drop ship returns, and virtual return material authorization orders.

  • Coordinate with Market Quality on the creation of international complaint orders.

  • Create proforma invoices for international distribution from third party warehouses and work with Trade Compliance department on import and/or export requirements.

  • Investigate and facilitate international shipping incident reports and claims.

  • Adhere to compliance and JSOX controls as it relates to operations processes.


  • Provide required documentation for Olympus audits and DEKRA audits.

  • Perform special projects as necessary to support business requirements.

  • Additional duties as assigned.

Job Requirements

REQUIRED QUALIFIFCATIONS:


  • Associates Degree in Business or related discipline is required.

  • Minimum 3 years Operational, Supply Chain or Customer Service experience is required

  • Enterprise Resource Planning system experience is required.

  • Extended hours of availability during month end, quarter end and fiscal year end periods


PREFERRED QUALIFICATIONS:


  • SAP and Oracle experience preferred.

  • Must have intermediate skills in Microsoft Office programs including but not limited to Excel and Word.

  • Excellent interpersonal and organizational skills a must.

  • Ability to prioritize work and to perform multiple tasks simultaneously while adhering to turn around times.

  • Basic knowledge of Supply Chain workflows, inventory, and order life cycle.

  • Problem-solving and investigative skills.

  • Must work well as a team member and independently.

  • Ability to understand and follow directions and complex policies and procedures.

  • Must have excellent verbal and written communication skills.

  • Highly detail oriented with a critical degree of accuracy regarding data entry

We realize work isn’t just a job to you.


It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.


Olympus requires all new hires to be “fully vaccinated” against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.


Olympus is passionate about the solutions it creates for the medical, life sciences, and industrial equipment industries, as well as cameras and audio products. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping detect, prevent, and treat disease, furthering scientific research, ensuring public safety, and capturing images of the world.


Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,500 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.


Olympus…True to You. True to Society. True to LIFE.


It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.


Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||

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