Global Process Lead


Charlotte, NC, USA

Full time

Global Finance/Legal

Ocean Freight

Nov 23

Full Job Description

Global Process Lead

Analyses and identifies areas of improvement, and supports

implementation of changes/improvements in relevant functional areas.

Responsible for contract compliance, business development and process improvement support for end-to-end execution of all Government products globally as well as Data reporting and analytics.We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen!

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful track in your career.

What do we offer?

We are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. With significant personal responsibility, you will hone your industry knowledge and build highly valued business skills and communication skills into customer-facing roles – quite possibly at a pace that will surprise you.

Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is enthusiastic about focusing on customers, and colleagues.

And thanks to our global scale, you will be well positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits.

Our opportunity

We are looking for our new Global Process Lead , who will be Responsible for contract compliance, business development and process improvement support for end-to-end execution of all Government products globally as well as Data reporting and analytics.

Main responsibilities:

  • Establish and disseminate global standard operational procedures (SOPs) and conducts periodic operational audits of related processes and procedures to ensure conformance and contract compliance.
  • Manage the Maersk Global Government Standard Operating Procedures (SOPs) and coordinate with Regional Government Contract Execution teams and local Maersk stakeholders to ensure compliant SOP’s for executing Government contracts.
  • Provide performance metrics, daily support and contractual guidance to the global GCE team to ensure an optimized approach to global execution of the US Government contracts
  • Communicate with all involved Maersk (NAM and Overseas) regional organizations to ensure clear understanding of contract and operational requirements, and how services will be executed and documented in conformance with all contract and statutory requirements
  • Arrange periodic audits to ensure compliance with all contractual and statutory requirements.
  • Responsibility for addressing any potential compliance issues (e.g. contract interpretations, operational execution challenge, invoicing, etc.) and track until resolution
  • Disseminate US Flag global advisories to affected colleagues to adapt to an ever-changing environment
  • Work closely with MLL Compliance to escalate contractual issues warranting USM feedback.

We are looking for

If you have the requirements below, this is your chance to join this high-performance team and be part of this great moment in our organization!

Required experience & skills

  • Bachelor’s degree or equivalent work experience; advanced degree preferred.
  • 3+years of experience in the transportation industry and in request for quotes (RFQ)
  • Strong interpersonal skills specific to internal company product-attributed based forwarding concepts.
  • Strong technical skills in Excel and MS PBI
  • Excellent process mapping skills
  • In-depth knowledge and experience with US Government Cargo transportation
  • Strong understanding of transportation industry and in particular, international shipment cost drivers and customer service delivery process
  • Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition

At Maersk we value the diversity of our talents and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and to see it as a true source of strength for building high-performance teams.

About us

A.P. Moller-Maersk is an integrated container logistics company that works to connect and simplify our customers' supply chains. As a global leader in transportation services, we operate in 130 countries and employ about 70,000 people.

With an offer of end-to-end products and digital services, continuous customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere in the world. Learn more about us:

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

If you are interested in applying for employment with Maersk in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing

. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

Pay Transparency Notice:

Global Process Lead

Apply for this position Back to job

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume