Operations Administration

To assist Management in achieving the stated branch goals in line with Company Policy and established procedures.

To coordinate and ensure expeditious delivery of air/sea consignments to customers at prescribed quality standards.

Responsibilities

• The Operations Administrator is responsible for coordinating operations in the Import & Export Sea & Air departments and administrative responsibilities, and ensures:
• Monitoring of workflow and management of resources to ensure and verify
• Timely and accurate accomplishment of operational processes
• Speedy delivery of cargo to customers
• Compliance with all applicable USA regulations prescribed by USA Customs, FMC, TSA, IATA etc.
• Invoicing and collection of freight, agency and disbursements from clients.
• Ensuring support documentation is available and correct
• Booking with carriers and consolidators
• Arranging pick-up and on behalf on the client/agent as required
• Registration of shipments,
• Accurate completion of airway bills/bills of lading
• Reporting to USA customs where relevant,
• Ensuring timely delivery to carriers/consolidators/packing depots.
• Costing, invoicing and collection of correct charges.
• FMC filings.
• Credit Card Payments.
• Paying Pier-Pass.
• Sorting and monitoring operator inboxes when they are out of office.
• Tracking and tracing for operators when needed or out of office.
• Sorting of emails sent by RBSI.
• Assisting with file management when an operator is out of office including adding in client notes, uploading files, dispatching shipments, and updating routing.
• Sorting through unclaimed invoices in Shipamax.
• Assists with front desk coverage and duties as assigned and needed.
• Reacts in a timely manner if there are any discrepancies, while keeping a record of these to enable preventative action.
• Quotes and records rates to clients and prospective clients and negotiates buying rates with airlines/shipping lines and subcontractors.
• Deploys information about all contracts with customers and suppliers to all parties
• Manages allocated customers using established tools (e.g. activity reports) with a view to achieving and exceeding targets
• Traces orders and ensures that information affecting arrival or dispatch is communicated to customers (internal and external) or their agents.
• Resolves accounting issues relating to all forwarding costs/payments, overseas invoicing, free domicile, etc. Reconciles airline statements, approves credit notes, and monitors transport /waiting time costs. Processes air freight and sea freight debtors/creditors in an expeditious manner. Supplies support documents/information of accounts for overdue payments, thus reducing impediments to prompt payment.

Skills required

• High School diploma
• Administration experience

What you can expect?

Working at Röhlig means to live internationality: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.

Our benefits

As a family-owned business we strive to be employee orientated and offer a comprehensive benefits package with a focus on your wellbeing.

• This package includes full health insurance (medical, dental, and vision), life insurance, disability, and pet insurance.
• Röhlig offers competitive compensation, 401k with employer match, PTO (you even get your birthday off too!), and a highly dynamic global work environment.

We look forward to meeting you!

Your contact

Mark Aulisio

Recruiter

Rohlig USA

1743 Linneman Rd. Mount Prospect, IL 60056

Telephone: 224-563-3240

mark.aulisio@rohlig.com