Operations Administration

Röhlig USA, LLC

Mount Prospect, IL, USA

Full time

Jan 24

To assist Management in achieving the stated branch goals in line with Company Policy and established procedures.

To coordinate and ensure expeditious delivery of air/sea consignments to customers at prescribed quality standards.


  • The Operations Administrator is responsible for coordinating operations in the Import & Export Sea & Air departments and administrative responsibilities, and ensures:
  • Monitoring of workflow and management of resources to ensure and verify
  • Timely and accurate accomplishment of operational processes
  • Speedy delivery of cargo to customers
  • Compliance with all applicable USA regulations prescribed by USA Customs, FMC, TSA, IATA etc.
  • Invoicing and collection of freight, agency and disbursements from clients.
  • Ensuring support documentation is available and correct
  • Booking with carriers and consolidators
  • Arranging pick-up and on behalf on the client/agent as required
  • Registration of shipments,
  • Accurate completion of airway bills/bills of lading
  • Reporting to USA customs where relevant,
  • Ensuring timely delivery to carriers/consolidators/packing depots.
  • Costing, invoicing and collection of correct charges.
  • FMC filings.
  • Credit Card Payments.
  • Paying Pier-Pass.
  • Sorting and monitoring operator inboxes when they are out of office.
  • Tracking and tracing for operators when needed or out of office.
  • Sorting of emails sent by RBSI.
  • Assisting with file management when an operator is out of office including adding in client notes, uploading files, dispatching shipments, and updating routing.
  • Sorting through unclaimed invoices in Shipamax.
  • Assists with front desk coverage and duties as assigned and needed.
  • Reacts in a timely manner if there are any discrepancies, while keeping a record of these to enable preventative action.
  • Quotes and records rates to clients and prospective clients and negotiates buying rates with airlines/shipping lines and subcontractors.
  • Deploys information about all contracts with customers and suppliers to all parties
  • Manages allocated customers using established tools (e.g. activity reports) with a view to achieving and exceeding targets
  • Traces orders and ensures that information affecting arrival or dispatch is communicated to customers (internal and external) or their agents.
  • Resolves accounting issues relating to all forwarding costs/payments, overseas invoicing, free domicile, etc. Reconciles airline statements, approves credit notes, and monitors transport /waiting time costs. Processes air freight and sea freight debtors/creditors in an expeditious manner. Supplies support documents/information of accounts for overdue payments, thus reducing impediments to prompt payment.

Skills required

  • High School diploma
  • Administration experience

What you can expect?

Working at Röhlig means to live internationality: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.

Our benefits

As a family-owned business we strive to be employee orientated and offer a comprehensive benefits package with a focus on your wellbeing.

  • This package includes full health insurance (medical, dental, and vision), life insurance, disability, and pet insurance.
  • Röhlig offers competitive compensation, 401k with employer match, PTO (you even get your birthday off too!), and a highly dynamic global work environment.

We look forward to meeting you!

Your contact

Mark Aulisio


Rohlig USA

1743 Linneman Rd. Mount Prospect, IL 60056

Telephone: 224-563-3240


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