Customer Service Representative, Export Compliance

SGL Group

Saint Marys, PA, USA

Full time


May 22

Position Summary:

The Export Customer Service Representative is responsible to provide export compliance regulation for North American order management business. They also provide integrated, quality service to customers in the areas or price quotations, material applications, stock availability and machined product availability to ensure efficient execution of the order fulfillment process.

Key Accountabilities:

Export Compliance Delegate - North America. Includes reviewing all export orders and approving all export shipments for NA business. Must ensure compliance with export regulations; documentation, trade restrictions; valuations, and protect SGL Carbon's proprietary rights.

Prepare and submit export license applications as needed.

Inco Terms knowledge and trainer as needed.

Develops business partnerships with customers based on trust and aligned with SGL strategic sales and profit objectives.

Develops and communicates timely price quotations, utilizing internal cost estimating tools and aligned with established pricing policies.

Provides marketing/sales support by collecting, analyzing and communicating pertinent customer and market trend information.

Monitors finished goods inventory for respective customers to ensure levels conform to prescribed inventory guidelines.

Proactively analyzes customer needs. Develops alternate feeder stock utilization or additional manufacturing site scenarios where applicable that satisfy customer needs while maximizing profitability.

Supports Marketing by providing sales data, margin analysis, and materials utilization data to aid in the implementation of new pricing strategies for key accounts.

Enters all customer purchase orders in SAP for all required manufacturing sites.

Process customer complaint returns and credits.

Performs other duties as required in support of the Sales department's goals.

Your Profile:

Associate Degree in relevant discipline. Bachelor's degree preferred

Proficient computer skills, including Microsoft Office programs (Word, Excel)

Knowledge of integrated business systems (SAP), preferred

Export compliance knowledge preferred

5+ years of related experience of inside sales/customer service in a manufacturing environment, preferred

Proficient written and verbal communication skills

Ability to work without close supervision and to make independent sound business decisions to meet deadlines while supporting business strategies

Effective problem-solving skills

Math aptitude

Good organization skills


Our Promise:

Convince us with your skills and strengths – in an experienced team, working on challenging tasks. With our leading-edge technologies and materials, you will have freedom to act and a wide range of development opportunities. Attractive remuneration as well as smart fringe benefits are part of our offer.

Equal Opportunity Employer

We provide equal employment opportunities for all employees and applicants for employment without regard to their race, color, religion, national origin, gender, age, veteran status, disability, sexual orientation, gender identity or any other classification protected under applicable federal, state or local law.

SGL Carbon is a leader in the development and manufacture of products based on specialty graphite and composites materials. Using our comprehensive technology know-how and in close partnership with our customers, we develop intelligent and leading-edge solutions for the big issues of mobility, energy and digitization.

SGL Carbon has more than 4,700 employees worldwide and 31 sites in Europe, North America and Asia, and a service network in over 100 countries.

Publication Date:

May 22, 2023


St. Marys, PA, US, 15857

Business Unit:

Graphite Solutions

Legal Unit:


Functional Area:

Marketing/Sales/Product Management

Employment Type:

Full time

Minimum Salary:


Maximum Salary:


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