Import Manager- Customs Brokerage

Import Manager – Customs Brokerage Operations

⚠️ Requirement: Prior U.S. Customs Brokerage experience required; Licensed Customs Broker required.

Position Overview

We are seeking a knowledgeable and detail-oriented Import Manager to support and oversee daily Customs Brokerage operations within our Moonachie, NJ Office. This role is hands-on and requires active participation in entry processing, compliance review, and team coordination.

The ideal candidate has a strong background in customs brokerage and import regulations, with the ability to guide entry writers, ensure operational accuracy, and maintain a high standard of compliance and customer service. This position works closely with management to maintain best practices and support ongoing operational growth.

Key Responsibilities

• Manage day-to-day Customs Brokerage activities to ensure timely, accurate, and compliant entry processing.
• Provide guidance to Entry Writers and support staff regarding U.S. Customs regulations, documentation, and procedural requirements.
• Assist in developing and maintaining standard operating procedures (SOPs) for import operations.
• Review entry documentation for accuracy and compliance prior to submission.
• Monitor and help resolve U.S. Customs rejections, RFIs, and compliance matters.
• Participate hands-on in preparing and filing Customs entries as workload requires.
• Support import compliance efforts and ensure adherence to regulatory standards and client requirements.
• Coordinate workflow, assign tasks, and maintain balanced team productivity.
• Communicate updates regarding regulatory changes involving U.S. Customs and Partner Government Agencies (PGA).
• Assist management with training, coaching, and developing team members.
• Collaborate with leadership on operational improvements and efficiency initiatives.

Qualifications

• 5+ years of experience in Customs Brokerage Operations.
• Strong working knowledge of U.S. Customs regulations, import processes, and trade compliance.
• Previous experience supervising or mentoring entry writers is highly preferred.
• Active U.S. Customs Broker License required.
• Solid analytical, organizational, and problem-solving skills.
• Experience with process improvement or workflow enhancement is a plus.
• Excellent communication skills and the ability to work in a fast-paced environment.
• Bachelor’s degree preferred but not required.