Key Performance Areas (KPA’s) include (but are not limited to) the following essential responsibilities:
Export documentation Pass relevant Customer Shipping documents as per legislature
● Framing of all perishable export documents in time and courier to receivers
● Liaise with shipping lines
● Ensure all receivers documentation requirements are met
● E-mail / Courier all documents to receivers
● Handling queries and maintain query log
● Diligently execute cargo forwarding processes for consignments
● Be accountable to the Freight Forwarding and Customs Clearing Manager for timeous arrival of documents with receivers
Queries Resolve queries in the best interest of Group, considering the situation and all the details
Systems Verifying information
● Logging issues
● Use of other internal systems Networking External and internal networking
● Industry talks and events as required Other Phyto declarations
● Special instructions (maintain & edit on system)
● Maintain and update client profiles
● Renewals of import permits Inherent requirements
Understand special document requirements for global export/import shipments, which will include various regions (EU, UK, Americas, Middle East, Far East, South East Asia)
• Excellent understanding of shipping and payment terms and interpretation and implementation thereof, including handling of shipments on letters of credit
• Internal knowledge resource/expert on all FF&CC matters
