This announcement will be open for 5 business days OR until the first 50 applications have been received, whichever happens first.

This position starts at a salary of $106,437.00 (GS-13, Step 1) to $138,370.00 (GS-13, Step 10) with promotion potential to $ $138,370.00(GS-13 Step 10).

Salary: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection.

Typical Duties Include:

• Provide expert technical advice to higher-level CBP officials on entry processes, respond to and resolve complex technical and operational questions regarding supervised programs, and offer guidance on account and broker issues to Centers, Ports of Entry, and Headquarters.
• Coordinate national account-related activities among Centers and Ports of Entry to address uniformity issues, facilitate open communication between Center and local Port Management, and collaborate with stakeholders in other field locations and at the national Headquarters and Revenue Division levels as needed.
• Evaluate policies affecting entry processes, develop and implement plans to improve trade compliance and service delivery, recommend additions, deletions, and upgrades to services, facilities, and equipment, and participate in process improvement teams with other Entry Supervisors.
• Monitor and evaluate the delivery of services to customers, assess methods and techniques used to provide those services, review the outputs and outcomes of direct reports and front-line employees, and take necessary actions to achieve operational objectives and enhance service quality.
• Supervise, through subordinate supervisors, a medium to large staff including remotely located employees, perform a full range of supervisory functions such as interviewing candidates, approving leave and rewards, managing promotions and disciplinary actions, resolving complaints, and motivating employees to achieve organizational goals.

Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above.

Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation and/or polygraph
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Bargaining Unit: This position is not covered under the bargaining unit.

This vacancy has a local commuting area requirement, as defined below:

• The area surrounding the duty station by which people reasonably travel back and forth from home to work; Or
• The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; Or if applicable
• For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes. For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered the duty location of record for commuting area purposes.

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Providing expert technical advice to CBP officials by analyzing entry processes and setting performance standards for multiple programs.
• Coordinating national account activities and assigning work to staff based on priorities, assignment difficulty, and employee capabilities.
• Evaluating and implementing entry policies by monitoring employee work products and taking actions to improve trade compliance.
• Assessing direct reports through regular evaluations and reviewing service delivery methods to ensure operational alignment.
• Developing and implementing service improvement plans with Entry Supervisors and process teams, while supervising a diverse staff.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 07/24/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.