US Customs Trade Compliance & Regulatory Specialist

About JORI Logistics
JORI is a client-focused, relationship-based, family-owned company that understands our client’s Customs Brokerage and transportation needs. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, we’ve provided turnkey logistics services, including Canadian Customs Brokerage, U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more. Our client relationships, some of which are as old as we are, have grown to include some of Canada’s foremost importers and exporters. With offices in Calgary, Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter.

About the Opportunity

We are seeking a highly motivated and detail-oriented professional to join our U.S. Customs Trade Compliance & Regulatory team. This full-time role is ideal for an individual with strong analytical abilities, excellent communication skills, and a customer-focused mindset.

This is not a routine transactional position. The successful candidate will be expected to think critically, resolve complex customs and regulatory issues, contribute process improvement ideas, and collaborate cross-functionally to ensure exceptional service delivery and regulatory compliance for our clients.

Your responsibilities include, but are not limited to:

• Prepare and process U.S. Customs entries for truck, ocean, air, and rail shipments, including entry summaries for both new and existing client accounts.
• Ensure compliance with U.S. Customs and Border Protection (CBP) regulations and other applicable government agency requirements.
• Review, prepare, and transmit customs documentation through CargoWise, including monitoring EDI transmissions and resolving transmission failures.
• Manage Importer Security Filings (ISFs), in-bond movements, and in-transit entries.
• Investigate and resolve customs entry discrepancies, rejections, requests for information, and operational issues in a timely manner.
• Conduct detailed audits and compliance reviews of brokerage files, customs payments, and supporting documentation.
• File Duty Drawbacks, Refunds, Protests and Entry Corrections
• File E-Rulings for CUSMA Qualifications and HTS Classifications
• Maintain accurate and up-to-date customs compliance records and regulatory documentation.
• Communicate professionally with clients to obtain missing documentation, clarify shipment details, and provide customs guidance and support.
• Coordinate with overseas offices, carriers, government agencies, and internal departments to facilitate compliant and efficient shipment processing.
• Ensure adherence to all domestic and international trade regulations, company procedures, and service standards.
• Support continuous improvement initiatives and contribute to operational and compliance best practices.
  

About You

• Experience in U.S. Customs Brokerage, Trade Compliance, or Regulatory Operations.
• Strong understanding of U.S. Customs procedures, import regulations, and trade documentation requirements.
• Excellent analytical, problem-solving, and organizational skills.
• High level of accuracy and attention to detail in data entry and document processing.
• Strong written and verbal communication skills with a customer-service-oriented approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work occasional weekends or adjusted schedules as operationally required.
• Experience with CargoWise or similar customs brokerage software is considered an asset.
• Experience in managing CBP Ace Portal
• CCS Certification and/or a U.S. Customs Broker License are considered strong assets.
  

What We Offer

As a productive member of our team, you will be rewarded a competitive package based on experience as well as a range of attractive benefits, including:

• Comprehensive extended health benefits
• Group insurance coverage
• Hybrid Work Environment

• Career advancement opportunities
• Education assistance and professional development support
• A collaborative, family-first culture with a strong team environment
• The opportunity to grow with a fast-growing, technology-driven company with global reach

If you are passionate about international trade compliance, customer service, and operational excellence, we encourage you to apply and become part of the JORI Logistics team.